[FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024 [ Edited ]

[EA_Leeuw]

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RESOLVED

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UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

Hi everyone,

Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.

Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.

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Workarounds:

For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.

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Additional information - No longer being collected at the moment:

Spoiler

If you're still experiencing crashes even after clearing the EA app cache (if possible), please share the following requested data with us where possible:

REQUESTED DATA - UPDATED VERSION:

Your EA ID/Username: 

Timestamp when the issue first occurred (date/time):

When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID here in the thread:

or Origin Error Report (OER):

Please share the most recent EA app logs and attach them to your post (check here on how to do this):

Many thanks in advance!

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We understand the frustration that the issue brings, but we kindly ask that you keep the forum Guidelines in mind, keep the discussion on-topic, and refrain from 'flooding' the thread. This allows us to better identify, understand, and address your concerns and ensures that the forum remains a productive safe space for all users.

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[EA_Leeuw]

UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

[EA_Leeuw]

Hi everyone,

Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.

Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.

---

Workarounds:

For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.

---

Additional information - No longer being collected at the moment:

Spoiler

If you're still experiencing crashes even after clearing the EA app cache (if possible), please share the following requested data with us where possible:

REQUESTED DATA - UPDATED VERSION:

Your EA ID/Username: 

Timestamp when the issue first occurred (date/time):

When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID here in the thread:

or Origin Error Report (OER):

Please share the most recent EA app logs and attach them to your post (check here on how to do this):

Many thanks in advance!

---

We understand the frustration that the issue brings, but we kindly ask that you keep the forum Guidelines in mind, keep the discussion on-topic, and refrain from 'flooding' the thread. This allows us to better identify, understand, and address your concerns and ensures that the forum remains a productive safe space for all users.

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[EA_Leeuw · Accepted solution]

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RESOLVED - Post Marked as Solution for Visibility

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UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

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Hello all,

It seems that recent discussions related to this issue in this thread are not about the original problem this thread was opened for. As the original issue has now been resolved, we will be locking this thread.

Should you encounter any problems with the EA app, kindly report them in the Bug Reports & Technical Issues board. Please provide as much detail as possible about the issue you are facing.

Thank you.

Previous accepted res.

[SyGiles26]

Did you find a fix

[Teypetts]

Hi, until today I've had no issues with the EA app.  However, today when trying to open the App I get the error message "EA App Crashed Unexpectedly" as per the attached screenshot.

I've looked online at various solutions but nothing has worked - eg I've tried various options such as clearing the cache, deleting the Electronic Arts folder, changing compatability and running as administrator.   I managed to get to the log in screen but then it crashed once I'd entered my credentials.

Please advise if there is a general issue with EA and, if not, what I can do to open EA

CM edit: edited title for clarity.

[Vixenwolf77]

The EA app was working just fine an hour ago and now it keeps crashing, I just want to play my game  

[laney739]

I am also having this issue! Spent the last 30 minutes restarting my computer, going through task manager and closing every ea tab I see, running as administrator, etc. Crash report just keeps popping up, and I just want to play my game

[SirenSuperstar]

Same thing. I've spent 15 minutes troubleshooting this to no avail. Making me think EA servers are down.

[ironicpixls1]

Just trying to play the sims 4 and now the EA app keeps saying it’s crashing. I have tried everything and even went to Twitter and I’m not the only one experiencing this so it must be on EA’s end! It was working fine earlier when it was offline but now all of a sudden after the ‘maintenance’ fix it’s not working for a multitude of people! 

[Zeva93]

EA app keeps crashing.

[alvisss96]

@TeypettsYeah, having this exact issue. Started happening an hour ago and EA support couldn’t provide any help. 

[Stephbel]

I am also facing this same issue. It keeps crashing & I keep getting this same error. I am using the app on Windows.