[CURRENT ISSUE] [XB1/PS4] Error code 134:84f8bed6

[SOPHIEROSE93]

This is beyond poor management and customer service on EAs part. Some people have gone almost two weeks without having access to their game, outrage has been met by silence. We understand that patches take time to make but we would just love an ETA so we’re not constantly refreshing the game in anticipation? 

[7mailo]

Very rightly said! 👏🏽👏🏽👏🏽

[Adamosu92]

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.27
What expansions, game packs, and stuff packs do you have installed? Get famous
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? The loading screen appears but it won’t let me access any houses or families. It says error code 134:84f8bed6:2cd878e0
What do you expect to see? The problem resolved so I can play the game
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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Sims 

[Tyejenks]

Everyone keeps saying click “me too” where the hell can I find it, I know you guys are in pain. It’s only been 1 day for me and I’m freaking out!

[Rachelharris31]

I've looked on ever page it seems to of vanished.

[Neo-Anderthal666]

Tyejenks

Go to page 1 of this thread.
Find the first error report (it is for xbox specific but I believe this problem has been merged to include ps4).
That one will allow you to click me too.
Please do it we need numbers.

[alexdm2u2]

@SimQARobo its been two weeks, any update on how it’s going?

[alexdm2u2]

I mean I’ve completely given up on getting my OG save back but I just wanna play the damn game. This is bull

[SimQARobo]

Hello.

For those that have been asking, the team is still looking into this issue.

If any PS4 users are willing to share affected save files, instructions are here:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

(It's not possible to share XBOX One save files via USB transfer, but the Sims team is looking to fix this issue for all platforms regardless.)

[geremy890]

@SimQARobo any timetable?