June 2020 - last edited October 2020 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.134.1020
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Visit Newcrest. Try to hover your cursor over the computer. I thought it was just me, but I've found others who are experiencing the same thing. I would upload my save, but I can't, apparently.
What happens when the bug occurs? Time freezes. You will be unable to switch control over to another Sim. All movement of all Sims present also stops. However, you can access settings and (most likely) build mode. You won't, however, be able to delete the computer, desk or any other object on the lot whilst in build mode.
What do you expect to see? Typical computer use.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Last night's official patch!
I'd really appreciate some help.
Edit By Crinrict: Added Tag to Title
Solved! Go to Solution.
July 2020
Hello.
We think this issue may be fixed on today's patch (1.64.84). If anyone is still seeing it (without mods) after updating the game, please let us know. Save files may also be helpful.
(Instructions on how to send saves are here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...)
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
June 2020
I had a broken computer (blue screen) and sent my Sims to fix it. My whole froze. I restarted my IRL computer and relaunched. It did it again. I sold the in-game broken computer and bought a new one, and trying to do anything on it super lags my game for IRL 2 minutes.
June 2020
June 2020
Same issue here. I just downloaded Eco Lifestyle. When I click on a computer my Sims freeze. Issue on all lots. I do not have any mods or custom content in my gameplay.
June 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020
Hi. Thanks for your response.
No, it's an issue on every lot with every computer. I had a sim take her dog to the vet for the first time and had her try a computer there. Time froze again, as did all sim activity.
I sent over my save to a couple of people and they had the same issue.
Will send over my save within the hour. Just have to get home.
June 2020 - last edited June 2020
I'm having the same problem, but I'm playing in Sulani.
Edit: Everything works but I have to wait after for computer menu to pop up. If I do anything other than wait (even click again on computer), time will freeze and I will not be able to do anything.
June 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020
June 2020
When I click or hover over a computer in my game on any lot, the sims time freezer and I cannot click on anything in the game, no sims or objects?
Can anyone help please?