Help us improve Answers HQ! Take Survey No, Thanks

[FIXED] Terrain Paint not working integrated graphics chips

by r_chat08
Reply

Original Post

Terrain Paint not Working still

[ Edited ]
★★★★ Novice

Even though they created a patch that fixes this it still doesn't work for me, I have learned that it might be because of my Dxdiag and that it would be from my integrated chip.

What should I do?

(Everything that's bold is new)

 
Message 21 of 57 (404 Views)

Re: Terrain Paint not Working still

Hero

Hi @The_MarshMelo

 

there's still issues with integrated graphics chips (merged your post)

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 22 of 57 (371 Views)

Terrain paint still gone in laptop mode

★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Nederlands
How often does the bug occur? Every time (100%)
What is your current game version number? 1.47.51.1020
What expansions, game packs, and stuff packs do you have installed? Romantic garden, movie night, vampires, get to work, get together, toddlers, children's rooms, parenthood, glamour, cats and dogs, pet accesories, wellness, dine out, nature, city life, wash day, [arty accesories
Steps: How can we find the bug ourselves? Turn on laptop mode, I guess
What happens when the bug occurs? Paint doesn't show, ever.
What do you expect to see? Terrain paint, I spent hours getting it right
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Novembre patch

After the Novembre patch, my terrain paint disappeared and hasn't returned though we were told it was fixed.
I am in laptop mode, I turned it off once to check and terrain paint did show but my machine could hardly handle it.

Message 23 of 57 (334 Views)

Re: Terrain Paint not Working still

[ Edited ]
★★★★ Novice

So it's the AMD Radeon...?That makes sense (in a very bad way).
I tried update drivers but there were no new drivers available

Message 24 of 57 (332 Views)

Re: Terrain Paint not Working still

Hero

If you have an integrated card, it's still not working as it should.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 25 of 57 (327 Views)

Re: Terrain Paint not Working still

★★★★ Novice
I guess I have an integrated card, how do I find out?
Message 26 of 57 (324 Views)

Re: Terrain Paint not Working still

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 27 of 57 (322 Views)

Re: Terrain Paint not Working still

★★★★ Novice

Heres my DxDiag, hopefully this helps!!!

Message 28 of 57 (289 Views)

Re: Terrain Paint not Working still

Hero

Hi @The_MarshMelo

 

yes, that would be an integrated chip which explains why you still see this issue.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 29 of 57 (277 Views)

Re: Terrain Paint not Working still

★★★★ Novice

So there is nothing i can do? I have to get a better graphics card?

Message 30 of 57 (266 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help