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[FIXED] Terrain Paint not working integrated graphics chips

by r_chat08
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Original Post

Accepted Solution

[FIXED] Terrain Paint not working integrated graphics chips

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.47.51.1020
What expansions, game packs, and stuff packs do you have installed? All of the currently released games
Steps: How can we find the bug ourselves? When loading the game on a laptop, even with laptop mode on the terrain paint will not work.
What happens when the bug occurs? Terrain will not apply, along with no sound.
What do you expect to see? Terrain paint and the sound to work.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The recent patch 11/20/2018 was supposed to fix this, but it seems it hasn't

 

‌Was guided to update my drivers to the most recent updated ones.  Had been directed from a previous post to do so.  The conclusion may have come down to integrated chips.  My current laptop cannot handle certain updates but will try and load the appropriate ones to see if it makes any changes within my current game.  

Message 9 of 57 (2,605 Views)

Accepted Solution

Re: Terrain paint disappeared AND not working after the November patch

Hero

 Terrain Paint now functions properly on Laptop Mode for AMD graphics cards.

Fixed in Patch 1.52.100

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 57 of 57 (277 Views)

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Re: Terrain paint disappeared AND not working after the November patch

[ Edited ]
★★★★ Novice

Nothing changed to me. I’m in laptop mode and the Paint Tool is still not working. I can only select colors and opacity, but the brush doesn’t even show up.

Message 1 of 57 (2,641 Views)

Re: Terrain paint disappeared AND not working after the November patch

Hero

HI @Ashuasha

 

not good. I've seen one other report on twitter so let's if we can find out what's wrong.

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

There's also a file called config.log in documents\electronicarts\thesims4\. could you attach that to your post as well ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 57 (2,636 Views)

Re: Terrain paint disappeared AND not working after the November patch

★★★★ Novice

I'm having the same issue. I cleaned out my files again and made sure to turn laptop mode on and off to check, it's still the same problem as before, this time though no audio even with laptop mode turned off.

Message 3 of 57 (2,627 Views)

Re: Terrain paint disappeared AND not working after the November patch

★★★★ Novice

Sure, I've attached everything you needed in this post.
Thanks for the support

Attachment
Message 4 of 57 (2,622 Views)

Re: Terrain paint disappeared AND not working after the November patch

Hero

@r_chat08  could you also provide your info ?

 

@Ashuasha Your graphics drivers are from 2013 .. could you check the Intel Site for newer ones

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 5 of 57 (2,615 Views)

Re: Terrain paint disappeared AND not working after the November patch

★★★★ Novice

Both Files are attached

Attachment
Message 6 of 57 (2,635 Views)

Re: Terrain paint disappeared AND not working after the November patch

Hero

@r_chat08

 

you also have an integrated chip so there might still be an issue with those.

 

Your drivers are also 3 years old and it seems there are newer ones from 2018.

 

Sometimes those don't work with certain models. Could you try if it helps ?

 

Here's a link: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8550m...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 57 (2,629 Views)

Re: Terrain paint disappeared AND not working after the November patch

[ Edited ]
Hero

@r_chat08

 

could either of you create a new thread for this as it seems now specific to integrated chips.

 

I'll merge your other posts afterwards but I need the form filled out again.

 

You don't need to post the files again.

 

Thank you. I've merged posts to new thread

 

@Ashuasha for awareness.

 

Will add this.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 57 (2,621 Views)

Re: Terrain paint disappeared AND not working after the November patch

★★★★ Novice

Thanks for tagging me.

Same as @r_chat08, my laptop can’t handle the most recent drivers, but I’m gonna try to find some and eventually let you know.

 

Hopefully the problem will be fixed with another patch as well.

Message 10 of 57 (2,543 Views)

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