August - last edited November by crinrict
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 126.96.36.1990
What expansions, game packs, and stuff packs do you have installed? Spa Day
Steps: How can we find the bug ourselves? By placing stairs inside a room (with a second floor above).
What happens when the bug occurs? When the stairs are placed inside a room (with lights turned on), the stairs go dark.
What do you expect to see? The stairs are supposed to be light but it dark instead. For e.g white stairs in Spa Day are dark.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Please clink the link for the video in Google Drive.
Solved! Go to Solution.
okay for some reasons nobody here cares about this bug BUT it has finally been fixed with the Discover University patch, white stairs are finally white (not dark grey), and all darker shades aren't pitch black
this is no user-generated issue, as i've been seeing dark stairs in all gameplay / build videos, from gurus and youtubers
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
August - last edited August
I'm not sure that's a bug, just the light changes when you close a room with stairs. I'll try and repro, which stairs are they? Could you also take a screenshot of the whole room?
When I put (any) stairs inside a building (with a second floor), the stairs darken like a shadow is hovering over it. The stairs are perfect outside a room - total white. EA Help also asked me to share an image with different lights settings; colour and intensity but it was still the same. Even EA Help found it strange. When I remove a wall, exposing the room to outside, the stairs turn normal again.
Here is a folder with many images:
I see what you mean, it's as if the stairwell doesn't recognise light from windows but I placed the Crystal Clear floor window from Island Living and it directs light properly. It's always been like this though I think, do you think it's a new issue?
That must be the issue! That’s so strange. Thanks for taking your time to do this. This is upsetting me dearly and it would be amazing if EA could fix this. At least I’m not the only one with this new ‘bug’?
@CiTob1899 and @Bluebellflora , I'm a Windows user and this has always happened with my stairwells in the game. I checked it again to see if it was still the case, and it still occurred. I think this is by design, but I could be wrong.
Upstairs room with gap in the wall to the outside:
Upstairs room with a closed room: