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[FIXED] Stairs get dark in enclosed rooms

by CiTob1899
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Accepted Solution

[FIXED] Stairs get dark in enclosed rooms

[ Edited ]
★ Apprentice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1220
What expansions, game packs, and stuff packs do you have installed? Spa Day
Steps: How can we find the bug ourselves? By placing stairs inside a room (with a second floor above).
What happens when the bug occurs? When the stairs are placed inside a room (with lights turned on), the stairs go dark.
What do you expect to see? The stairs are supposed to be light but it dark instead. For e.g white stairs in Spa Day are dark.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Please clink the link for the video in Google Drive.

 

https://drive.google.com/file/d/1nDHbzSxj-hXKZpfGToFcmotdIM6sWg1M/view?usp=drivesdk

Message 1 of 22 (1,091 Views)

Accepted Solution
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Re: [NEEDS INPUT] Stairs get dark in enclosed rooms

★★★★★ Novice

okay for some reasons nobody here cares about this bug BUT it has finally been fixed with the Discover University patch, white stairs are finally white (not dark grey), and all darker shades aren't pitch black

 

this is no user-generated issue, as i've been seeing dark stairs in all gameplay / build videos, from gurus and youtubers

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Message 18 of 22 (913 Views)

All Replies
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Re: Stairs Bug on iMac.

Hero
@CiTob1899 Moved your post to the mac forum for troubleshooting

Unfortunately your video requires permission to watch.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 2 of 22 (1,065 Views)
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Re: Stairs Bug on iMac.

★ Apprentice

Thank you for moving this thread. The video is now working for the public.

Message 3 of 22 (1,058 Views)
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Re: Stairs Bug on iMac.

[ Edited ]

@CiTob1899

I'm not sure that's a bug, just the light changes when you close a room with stairs. I'll try and repro, which stairs are they? Could you also take a screenshot of the whole room?


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Message 4 of 22 (1,049 Views)
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Re: Stairs Bug on iMac.

★ Apprentice

Hello,

 

When I put (any) stairs inside a building (with a second floor), the stairs darken like a shadow is hovering over it. The stairs are perfect outside a room - total white. EA Help also asked me to share an image with different lights settings; colour and intensity but it was still the same. Even EA Help found it strange. When I remove a wall, exposing the room to outside, the stairs turn normal again.

 

Here is a folder with many images:

 

https://drive.google.com/drive/folders/1-1TN_6ZkQ9mVS9Hwmh8ari8cx-6XcAMU

Message 5 of 22 (1,046 Views)
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Re: Stairs Bug on iMac.

@CiTob1899 

 

I see what you mean, it's as if the stairwell doesn't recognise light from windows but I placed the Crystal Clear floor window from Island Living and it directs light properly. It's always been like this though I think, do you think it's a new issue?

 

Screenshot 2019-08-12 at 20.14.33.png


The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
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Message 6 of 22 (1,038 Views)
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Re: Stairs Bug on iMac.

★ Apprentice

That must be the issue! That’s so strange. Thanks for taking your time to do this. This is upsetting me dearly and it would be amazing if EA could fix this. At least I’m not the only one with this new ‘bug’?

Message 7 of 22 (1,033 Views)
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Re: Stairs Bug on iMac.

@CiTob1899

You're welcome Standard smile I'm going to move this back to the bug forum and hope that a Windows user could test for us. This will determine whether it's Mac specific or affects all.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
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Message 8 of 22 (1,011 Views)
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Re: Stairs Bug on iMac.

★ Apprentice

Thank you for letting me know Bluebellflora.

Message 9 of 22 (1,006 Views)
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Re: Stairs Bug on iMac.

Champion

@CiTob1899  and @Bluebellflora , I'm a Windows user and this has always happened with my stairwells in the game.  I checked it again to see if it was still the case, and it still occurred.Raised eyebrow  I think this is by design, but I could be wrong. Wink

 

Upstairs room with gap in the wall to the outside:

08-13-19_5-09-18 AM.png

 

Upstairs room with a closed room: 

08-13-19_5-09-34 AM.png

Message 10 of 22 (948 Views)