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[FIXED] Stair Rails "Popping" through Walls and Windows

by imaorney
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Accepted Solution

[FIXED] Stair Rails "Popping" through Walls and Windows

[ Edited ]
★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.55.108.1020
What expansions, game packs, and stuff packs do you have installed? All as of Sept. 21, 2019
Steps: How can we find the bug ourselves? Place stairs against an exterior wall and add side rails that are bulky (the narrow side rails do not produce the same effect, however, all side rails are displaying through windows).
What happens when the bug occurs? The stair rails are "popping" through walls to be visible on the outside of buildings as well as merging into window frames.
What do you expect to see? I would expect the stair rails to not populate when the stairs are against the wall, or if they do populate, that they sit against the wall rather than popping through it. I would also expect stair rails not to cut through windows.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

It appears that the positioning of the stairs impacts when the banisters pop through the walls, not all stair orientations create this issue.

Message 1 of 9 (962 Views)

Accepted Solution
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Re: Stair Railings Clip Through Fences and Roofs

Hero

Fixed an issue in which railings were clipping into the walls.

Fixed in Patch 1.58.63

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 7 of 9 (671 Views)

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Re: [NEEDS INPUT] Stair Rails "Popping" through Walls and Windows

EA Sims Team

Can you possibly share a save file and/or video, to help us better investigate this issue? Thanks for the help!

 

http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Tea...

Message 2 of 9 (888 Views)
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Re: [NEEDS INPUT] Stair Rails "Popping" through Walls and Windows

Message 3 of 9 (831 Views)
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Stair Railings Clip Through Fences and Roofs

★★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.55.105.1020
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, Seasons, Get to Work, Outdoor Retreat, Cool Kitchen Stuff
Steps: How can we find the bug ourselves? - Place stairs on a patio - Put a railing on the stairs (any railing) - On the side of the stairs, add a fence. (As long as the stairs are sideways against a fence, you will see clipping)
What happens when the bug occurs? The stair railing is visible through the fence. It can also be seen when stairs are against a roof piece (shown in the third screenshot).
What do you expect to see? The railing shouldn't clip into a fence. It should recognize there is a fence and disappear so only the fence is visible. It also shouldn't clip into roof pieces.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I don't know if this is a bug or not, but here you can see the way that stair railings clip:

 

10-14-19_1-30-06 PM.png

10-14-19_1-46-03 PM.png

10-14-19_1-28-46 PM.png

The third example seems like a visual glitch with the gabled roof.

Message 4 of 9 (817 Views)
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Re: Stair Railings Clip Through Fences and Roofs

[ Edited ]
Hero

@RoseLudaA Merged your post with a similar report.

 

If you could share your save with @SimGuruNick  that'd be great.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 5 of 9 (778 Views)
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Re: Stair Railings Clip Through Fences and Roofs

★★★★★ Novice

Of course, I made a video of it. @SimGuruNick https://1drv.ms/v/s!AqE53Xwt7BUAr1t6XL1F5Tvk0rhh

I hope that works. If you need the save file though, I can send it.

Message 6 of 9 (760 Views)
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Highlighted

Re: Stair Railings Clip Through Fences and Roofs

Hero

Fixed an issue in which railings were clipping into the walls.

Fixed in Patch 1.58.63

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 9 (672 Views)
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Re: [NEEDS INPUT] Stair Rails "Popping" through Walls and Windows

★★ Novice

Hi there, 

 

unfortuneatly, I still have this problem. The railing shows inside the window.c

Message 8 of 9 (378 Views)
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Re: [NEEDS INPUT] Stair Rails "Popping" through Walls and Windows

Hero
@Michella_1393 Since this has been fixed a few patches ago and might just be back, it's best if you created a new thread.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 9 of 9 (373 Views)
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