Sims 4 Audio error trapping gone since the last update?

[siirysiir]

I wonder if there is an official bug report thread on this in addition to this thread in the Tech issues section? (I couldn't find one) I was just thinking that we'd get more Me too clicks on it if people were able to find it. Maybe it would have an effect on how soon we can expect this to be patched. Also I appreciate the highly informative title of this thread but I imagine most simmers having the same issue don't have the technical savvy to use such key words in the search field of the forums and find this exact thread. :D

[puzzlezaddict]

@siirysiir  When you see someone from the Sims team post saying the issue is being investigated and that it has been reproduced, that's as much visibility as the issue needs from EA's side.

As for whether a pile of Me Toos would help prioritize this particular error, it's possible, but I haven't seen a large number of posts on the same subject recently, so it might not be particularly widespread.  Still, when someone does report a sound issue that seems similar, we do ask them whether it might be this, so hopefully they and anyone reading their other threads will be wind up here too.

[mayorbrenton]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.81.72.1030
What expansions, game packs, and stuff packs do you have installed? Everything except Journey to Batuu
Steps: How can we find the bug ourselves? Hibernate, sleep, or leave the pc unattended for some time w/ the game running
What happens when the bug occurs? No sound & the game freezes when trying to quit
What do you expect to see? Audio working properly & the game not freezing when quitting it
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

The game used to be working properly when back from hibernation and/or sleep mode. Now it's not & task manager has to be run to completely end it

[SimGuruRitzy]

Hello @mayorbrenton,

Could you please confirm if you tested after removing mods/cc? If not would you mind testing it without mods/cc? also, make sure you delete the localthumbcache file after removing mods.

Thanks!

[MadameNordica]

@mayorbrentonThis has ALWAYS been the case for me whether I had mods in or not - I've played for 2 years now and this has been the norm. Is it NOT supposed to do this? ps. I was playing on a high end computer, too.....

[mayorbrenton]

@MadameNordica Yes it's not supposed to do this

[mayorbrenton]

@SimGuruRitzy Tried it. Gave it a 10 minute timer. Checked back after the timer was up. Same effect. It needs to be fixed in the next patch. Kinda tired of it taking sound away & freezing up especially on a 32 gb ram pc

[mayorbrenton]

Here's a screenshot of the sims 4 in task manager 

[SimGuruRitzy]

Hello @mayorbrenton and @MadameNordica,

Apologies for the inconvenience.

There are some hardware details we would be needing to investigate further, would you be willing to share the details mentioned below?

Computer specs like what's your Pc's graphics card, manufacturer, and model/drivers too?

Thanks!

[mayorbrenton]

Here's my computer model specs & serial number: 

HP Zbook Firefly 15 G7 Mobile Workstation (8WS08AV)

https://support.hp.com/id-en/document/c06682506

My OS is now Windows 11 Pro which is able to work on my PC. This problem started well before I upgraded. I have the touchscreen version of this laptop.

CM Edit: Removed Serial Number.