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Re: Greyed out Sims Household on load

by SimGuruIcarus
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Original Post

Re: [CL] Sims disappear after travel

[ Edited ]
★★★★ Novice

@crinrictSure! Can you please tell me how to do this? I am new to the forums and don't know how it all works yet!

Message 31 of 175 (515 Views)

Re: [CL] Sims disappear after travel

Hero

You can find instructions here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065... and here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/4568799#M69068

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 32 of 175 (501 Views)

Sims and pets disappear when returning to lot.

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.48.94.1020
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Have a sim in an apartment leave the lot for an event (restaurant, date, etc. Anything where the game takes you and the Sim to another lot) Have a pet Return to apartment
What happens when the bug occurs? The pet is greyed out as if it is not in the apartment lot, but hovering over it says that the pet is home. I cannot interact with or see the pet at all.
What do you expect to see? My pet should exist and be home when it is supposed to be home.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system?

...

Message 33 of 175 (498 Views)

Re: Sims and pets disappear when returning to lot.

Hero
Sounds similar to this: https://answers.ea.com/t5/Bug-Reports/NEEDS-SAVES-Sims-Showing-as-off-lot-while-at-home/td-p/7181756...

Might merge.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 34 of 175 (479 Views)

Greyed out Sims Household on load

★★★★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.48.94.1220
What expansions, game packs, and stuff packs do you have installed? All currently available.
Steps: How can we find the bug ourselves? open game and play with vampire family (VonPotts).
What happens when the bug occurs? Whole family is greyed out with the lightning bolt icon. Clicking on the icon has limited selections. Can't play family (any member) at all.
What do you expect to see? 3 active Sims + pet cat selectable, on lot, and ready to play.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I have played with them right after moving them into the house. They're a new family and I didn't give them jobs yet.(I don't have the option of getting around it by traveling or bringing anyone home early.) I've tried evicting and re-moving-in the family (Worked the first time i moved them in). I've tried switching households. No mods or cc. 

Message 36 of 175 (459 Views)

Re: Greyed out Sims Household on load

Hero

Hi @phantvmkat

 

I merged your post with existing thread.

 

Would you be able to share your save game as asked above ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 37 of 175 (457 Views)

Re: Greyed out Sims Household on load

★★★★★ Newbie
Sent it! Thanks so much, in advance, for your help!
Message 38 of 175 (442 Views)

Re: Greyed out Sims Household on load

[ Edited ]
Hero

Thanks. I'll give it a look ion the morning but I'm unsure if there's much I can do. I think it has the tendency to come back after fixing.

I can pass it on to QA though so they can fix the bug.

 

@phantvmkat

 

This workaround: https://answers.ea.com/t5/Bug-Reports/NEEDS-SAVES-Sims-Showing-as-off-lot-while-at-home/m-p/7199648#... works for your game as well but as said above, not sure if it will come back.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 39 of 175 (442 Views)
Highlighted

Re: Greyed out Sims Household on load

EA Staff

Hi everyone!

 

I just wanted to confirm that we were able to reproduce this at our end and we are investigating. 

 

Thanks a lot for your reports and help!

Message 40 of 175 (372 Views)

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