January 2019 - last edited January 2019
@crinrictSure! Can you please tell me how to do this? I am new to the forums and don't know how it all works yet!
January 2019
You can find instructions here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065... and here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/4568799#M69068
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2019 - last edited January 2019 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.48.94.1020
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Have a sim in an apartment leave the lot for an event (restaurant, date, etc. Anything where the game takes you and the Sim to another lot) Have a pet Return to apartment
What happens when the bug occurs? The pet is greyed out as if it is not in the apartment lot, but hovering over it says that the pet is home. I cannot interact with or see the pet at all.
What do you expect to see? My pet should exist and be home when it is supposed to be home.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system?
...
January 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2019
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.48.94.1220
What expansions, game packs, and stuff packs do you have installed? All currently available.
Steps: How can we find the bug ourselves? open game and play with vampire family (VonPotts).
What happens when the bug occurs? Whole family is greyed out with the lightning bolt icon. Clicking on the icon has limited selections. Can't play family (any member) at all.
What do you expect to see? 3 active Sims + pet cat selectable, on lot, and ready to play.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I have played with them right after moving them into the house. They're a new family and I didn't give them jobs yet.(I don't have the option of getting around it by traveling or bringing anyone home early.) I've tried evicting and re-moving-in the family (Worked the first time i moved them in). I've tried switching households. No mods or cc.
January 2019
Hi @phantvmkat
I merged your post with existing thread.
Would you be able to share your save game as asked above ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2019
January 2019 - last edited January 2019
Thanks. I'll give it a look ion the morning but I'm unsure if there's much I can do. I think it has the tendency to come back after fixing.
I can pass it on to QA though so they can fix the bug.
This workaround: https://answers.ea.com/t5/Bug-Reports/NEEDS-SAVES-Sims-Showing-as-off-lot-while-at-home/m-p/7199648#... works for your game as well but as said above, not sure if it will come back.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2019
Hi everyone!
I just wanted to confirm that we were able to reproduce this at our end and we are investigating.
Thanks a lot for your reports and help!
February 2019 - last edited February 2019
I have removed all mods and localthumbcache and this issue still happens for any lot i choose. This only started immediately after the Feb 2019 update.
last exception returns this upon loading a lot. (I don't have a "T" drive?)
<?xml version="1.0"?>
<root>
<report>
<version>2</version>
<sessionid>d74b0e420232a0345c75cc08</sessionid>
<type>desync</type>
<sku>ea.maxis.sims4_64.15.pc</sku>
<createtime>2019-02-26 17:31:16</createtime>
<buildsignature>Local.Unknown.Unknown.1.50.67.1020-1.200.000.385.Release</buildsignature>
<categoryid>career_event.py:262</categoryid>
<desyncid>d74b0e420232a0345c75cc08</desyncid>
<systemconfig/>
<screenshot/>
<desyncdata>[manus] sim_info_manager failed to handle zone load due to exception (AttributeError: 'NoneType' object has no attribute 'guid64')
Traceback (most recent call last):
File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in wrapped
File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 109, in finally_wrap
File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper
File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper
File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 356, in c_api_client_connect
File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 550, in do_zone_spin_up
File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1307, in update
File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 241, in on_enter
File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 415, in on_zone_load
File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info_manager.py", line 166, in on_zone_load
File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info.py", line 3402, in on_zone_load
File "T:\InGame\Gameplay\Scripts\Server\careers\career_tracker.py", line 528, in on_zone_load
File "T:\InGame\Gameplay\Scripts\Server\careers\career_base.py", line 3861, in on_zone_load
File "T:\InGame\Gameplay\Scripts\Server\careers\career_base.py", line 3672, in setup_career_event
File "T:\InGame\Gameplay\Scripts\Server\careers\career_base.py", line 2171, in end_career_event_without_payout
File "T:\InGame\Gameplay\Scripts\Server\careers\career_event_manager.py", line 165, in stop
File "T:\InGame\Gameplay\Scripts\Server\careers\career_event.py", line 262, in on_career_event_stop
AttributeError: 'NoneType' object has no attribute 'guid64'
rtim=0</desyncdata>
</report>
</root>