Re: [NEEDS INPUT/A] Screenshot doesn't capture UI despite option being on

by crinrict
Reply

Original Post

Accepted Solution

[FIXED] Screenshot doesn't capture UI despite option being on

[ Edited ]
★ Guide

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Deutsch
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1020
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? take a screenshot with the option user interface on
What happens when the bug occurs? no user interface is seen on the screenshot
What do you expect to see? user interface on the screenshot, when it is active in the options
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Pride-Patch vom 18. June 2019

 

  

Message 1 of 39 (5,630 Views)

Accepted Solution

Re: June 18 patch caused UI Capture fail

Hero

Fixed an issue where capturing screenshots with the Capture UI option enabled didn’t actually capture the UI.

Fixed in Patch 1.58.63

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 39 of 39 (4,899 Views)

All Replies
Highlighted

Re: [NEEDS INPUT/A] Screenshot doesn't capture UI despite option being on

Hero
@Fischreuse I can duplicate this

Guess it's external program or print screen for now

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 39 (5,535 Views)
0

Screen Capture Settings not working

★ Guide

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1020
What expansions, game packs, and stuff packs do you have installed? All (except Island Living as it's not released yet)
Steps: How can we find the bug ourselves? In Game Options, in the Screen Capture tab, check the box that says Capture UI in the Memory/Picture Capture section. Go into your game, press C to take a screenshot. Look in your screenshots folder & the image will be missing the UI
What happens when the bug occurs? The screen capture fails to include the UI
What do you expect to see? The picture should have the UI that the game settings are set to include. The Game Settings menu should effect the game's setting.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The most recent patch stopped this working.

The game has already been overriding this menu's settings, in the way it has always treated the "Show Dialogue After Capture" box as checked, but not capturing the UI when it's set to capture it is more than just an annoying notification in the corner - it makes scored challenges harder to track as you can't just screenshot to record achievements because it's no longer showing the things you need to see, such as Maxed Skill, Aspiration completions, or Goaled party results etc.

Message 3 of 39 (5,504 Views)

June 18 patch caused UI Capture fail

★ Guide

Ever since the June 18th, 2019 patch, the UI capture for screenshots has stopped working. Speech and thought bubbles will appear in the picture, but not the Sim's picture in the bottom left corner, or their whims/motives/anything else of that nature. 

 

(I don't know if it's the same deal for videos, since I don't film.)

Message 4 of 39 (5,575 Views)

Re: June 18 patch caused UI Capture fail

@faktririjekt

Do you have a UI mod that needs updating?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 5 of 39 (5,553 Views)
0

Re: June 18 patch caused UI Capture fail

★ Guide
@Bluebellflora The only mod I use is MCCC, and I downloaded the latest update for that.
Message 6 of 39 (5,547 Views)

Re: June 18 patch caused UI Capture fail

@faktririjekt 

 

Ok. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

Can you move your Mods folder out of the Sims 4 folder, trashd the localthumbcache.package file then load up the game and see if it still happens?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 7 of 39 (5,539 Views)

Re: June 18 patch caused UI Capture fail

★ Guide
@Bluebellflora Will trashing the localthumbcache.package file affect any of my saves?
Message 8 of 39 (5,531 Views)
0

Re: June 18 patch caused UI Capture fail

@faktririjekt

No Standard smile

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 9 of 39 (5,523 Views)
0

Re: June 18 patch caused UI Capture fail

★ Guide
@Bluebellflora OK, I'll try it in about 6 hours when I get home.
Message 10 of 39 (5,519 Views)