[FIXED] Room uploads on the Gallery (website) are missing their picture
by CorwimOriginal Post
[FIXED] Room uploads on the Gallery (website) are missing their picture
- last edited by
crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Get To Work, Get Together, City Living, Outdoor Retreat, Spa Day, Dine Out, Vampires, Parenthood, Bowling Night Stuff, Vintage Glamour Stuff, Romantic Garden Stuff, Movie Hangout Stuff, Cool Kitchen Stuff.
Steps: How can we find the bug ourselves? Go to the website www.thesims.com, click on The Gallery and click on the detailed view of any room upload that was made after the latest patch update (August 22nd). One of my own rooms: https://www.thesims.com/en_GB/gallery/274AEE3C876F11E784EDB1EC32A100E9?category=allandsearchtype=ea_... One random room uploaded on the 23rd of August: https://www.thesims.com/en_GB/gallery/33B4FDD987E411E78D4A7015EE61C008?category=all&searchtype=ea_or...
What happens when the bug occurs? When you click on the detailed view of a room uploaded to the Gallery after the release of the most recent patch, you get a generic blue room screen and not the detailed picture of the room. Rooms uploaded before the patch are unaffected and the same goes for Lots and Household uploads, whether before or after the patch, as well. The issue also only occurs on the website version of the Gallery. The rooms appear as usual on the Gallery in game.
What do you expect to see? I expect to see a detailed picture of the room upload, and not a generic blue room! :-)
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Automatic update/patch to the Sims 4 game released on the 22nd of August, and installed before I uploaded my room mentioned earlier.
When you click on the detailed view of a room uploaded to the Gallery after the release of the most recent patch, you get a generic blue room screen and not the detailed picture of the room. Rooms uploaded before the patch are unaffected and the same goes for Lots and Household uploads, whether before or after the patch, as well. The issue also only occurs on the website version of the Gallery. The rooms appear as usual on the Gallery in game. You can correctly see the picture of the room in someone's Gallery overview, it is only when you click on a specific room and the pop up with the larger picture and info about the room appears that you get a generic blue screen room picture.
Added pictures:
Picture 1: how the room appears on the Gallery in game: perfectly fine
Picture 2: how the room appears on the Gallery on the website in someone's overview (the eg room is at the top right corner): perfectly fine
Picture 3: how the room appears on the Gallery on the website when clicked on a specific room and the more detailed pop up of that room appears, it shows a generic blue room picture and not the more detailed picture of that room.
I thought at first something had gone wrong with my room upload, but ALL rooms uploaded after the recent patch are affected.
Links of examples:
https://www.thesims.com/en_GB/gallery/9E6267D787EB11E781D7B1EC32A100E9
https://www.thesims.com/en_GB/gallery/D5D3344F87D811E785B1B1EC32A100E9
It seems uploads of Households and Lots don't have any problems, only room uploads are affected, and only on the Gallery on the website (I use the www.thesims.com/en_GB/gallery/ website. I do not have the Sims 4 App, so not sure if it happens there as well.
Not sure whether it is relevant, but I'm using the latest version of Chrome as a webbrowser. I asked my friend and she has the same issues and she is using the Safari webbrowser.
Thank you in advance for your help! :-)
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