February 2018 - last edited March 2018 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? ALL
Steps: How can we find the bug ourselves? Download the Greene family from my gallery page MandyMooey and the cat named Pumpkin has missing textures
What happens when the bug occurs? Pets have missing texture and appear all black
What do you expect to see? I expected to see a orange and white tabby cat with blue eyes and a pink collar.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
Missing pet textures is still an issue.
Solved! Go to Solution.
February 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2018
Yes, that is the solution. I removed from the gallery and added paint then re-uploaded and it fixed the textures. It seems any pets that were uploaded BEFORE the patch will continue to be affected.
February 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2018
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Just download a pet from the gallery and open it in CAS.
What happens when the bug occurs? When I download a pet from the Gallery and try to load it in CAS, it will either show up black or with all the custom markings gone.......
What do you expect to see? Normal looking pets that do not have missing textures.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Having the pets from gallery turning black issue. Pets downloaded from the Gallery and loaded into Create a Pet either turn black (missing textures) or they load without the custom markings (for example, just the base coat color is visible, such as white....)......
Other threads it was said that a certain patch fixed the issue, but I never had the issue until now, so one of the patches had to have introduced it again. @crinrict
March 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019 - last edited May 2019
Sounds different then the issue that was fixed. This happened after uploading to the gallery.
Best if you just create a new thread with all the info you have.
There's also this occurrence someone reported after the fix but it doesn't seem very widespread: https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-CD-Dog-Became-Blacked-Out-IN-CAS-After-Loading-Fro...
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads