Crash when loading sims 4 after june 2nd update PC

[nylabae]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? run the game
What happens when the bug occurs? Game crashes upon launching
What do you expect to see? Game opens correctly
Have you installed any customization with the game, e.g. Custom Content or Mods? No
Did this issue appear after a specific patch or change you made to your system? Yes the June 2020 update
Please describe the patch or change you made. updated to newest patch today. working great until the most recent patch

Hello,

Please if someone could assist me in trying to get my game to load. I have no mods or CC installed and still the game crashes. I am not sure how to fix at this point I have already restarted and cleared cache etc.

[caitlySIMS]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.133.1020
What expansions, game packs, and stuff packs do you have installed? EP01-08, GP01-08, SP02, SP03, SP04, SP05, SP06, SP09, SP11, SP13, SP15, SP16, FP01
Steps: How can we find the bug ourselves? I'm not sure
What happens when the bug occurs? Have removed all mods and CC, unchecked Mods Enabled, repaired game, restarted, reinstalled, etc. Game still crashes on loading screen when I try to load any save.
What do you expect to see? I should be able to at least see my game save even without all my mods. I don't even see an error message,
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. June 3 patch update

‌

Game crashes almost immediately whenever I try to load a save file. It will not let me start a new save either.

[RebelRevanAngel]

Currently downloading it after moving all my Mods into a side file for now. Although, The PC I'm using has Ethernet & WiFi, it's taking forever for it to download compared to the 10 minutes it took to download the last patch/update to my laptop. Should I be worried for my Saves?

[StilettoVixen49]

Can someone please assist... I run Sims 4 on a PC 64bit Os, no mods installed..they were but I've gone through and removed them all(checked 5 times, they are gone). I have a couple packs and extensions and everything was playing perfectly over the last 2 months but out of the blue this morning they announced mods were updated, which is why I removed it all. Before installing updated mods, my game stopped working properly. It works fine if i want to start a new game, but loading my saved game makes it crash. Can anyone give advice?

So far I removed all mods, cleared cache and crash reports as stated in tons of other FAQs, and restarted my PC a few times. I also tried doing a full uninstall/reinstall but still the same thing happens, if I load my saved game it crashes but I can start a new one.

How do I fix this? How do I get back to my saved game?

****Sorry this shows MAC, this is for PC but I couldn't find where to change that label.

[MrsLothario]

---

@crimewriter74 wrote:
It says a lot about a company when they can’t be bothered to address or update customers on their own message board. The update should’ve been tested more thoroughly and at the very least immediately rolled back when the error was discovered and repaired. What a face to put to your company the day before a launch party. Thanks, but I think I’ll pass on the new pack. Once my save is working again I’m turning off automatic updates. Never again. You suck EA.

---

I don't think you were looking... because they actually did address the problem. Here and on twitter. Just read through every page like I did. Or just search on twitter.

[iOniZ7]

umm hi, i just updated my game and opened it to play, but i can’t get into this one save file. All the others work just fine but it’s just that one that’s crashing on the loading screen.

[RebelRevanAngel]

Can you quick link the Twitter Post @MrsLothario ? I'm looking at EA, EA Help, and Maxis itself's Twitter but not finding anything.

[m-etcetera]

After installing the most recent Sims 4 update (June 3 2020) my game crashes trying to load a certain save file it had no problem opening yesterday before the update. All my other save files work, including creating new save files; it's just this one that has the issue. The save file crashes every time I try to load it, without an error message or anything -- the game just closes down while on the loading menu trying to open the save. I haven't touched the game or files since last time I successfully played this save, aside from installing the update. I don't use any CC or mods. My PC meets all the specifications required to run the Sims and I've had no issues like this before. 

DxDiag file is attached. (edit: was unable to attach lastcrash file)

Here's the critical events log from the most recent crash: 

Source
The Sims™ 4

Summary
Stopped working

Date
‎6/‎3/‎2020 7:23 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.63.133.1020
Application Timestamp: 5ebb6ab4
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.63.133.1020
Fault Module Timestamp: 5ebb6ab4
Exception Code: c0000005
Exception Offset: 00000000009933f8
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 397c
Additional Information 2: 397c709de79f9f1237051df8e9655e41
Additional Information 3: 1dc7
Additional Information 4: 1dc7f4cf20610ccc60fc86b33dd749c6

Extra information about the problem
Bucket ID: 62d25bf79bb6bdee01df71cae86d0ede (1287873134748045022)

[GeekLibraYT]

Product: The Sims 4
Platform: Mac

Platform specifics: MacBook Pro 2019, 500GB SSD, 8GB 2133 MHz LPDDR3 Memory, 2.4 GHz Quad-Core Intel Core i5 and Intel Iris Plus Graphics 655.
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest Patch downloaded today: 1.63.133.1220
What expansions, game packs, and stuff packs do you have installed? ALL
Steps: How can we find the bug ourselves? I have no clue
What happens when the bug occurs? The game crashes when I try to open my latest saved file
What do you expect to see? To open up into manage worlds for my last save
Have you installed any customization with the game, e.g. Custom Content or Mods? No
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. June 3, 2020 Patch prior to Eco Lifestyle release.

‌

I've attempted repairing my game, I've made sure Origin and Sims 4 were up to date. I uninstalled and reinstalled BOTH Origin and the Sims 4. I've made sure everything else is up to date for my computer. It crashes after I try to enter my last saved game.

This is the crash report:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>ea5f8af57571dac75ed8314d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-06-03 23:26:06</createtime><buildsignature>Local.Unknown.Unknown.1.63.133.1220-1.200.000.451.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x95dad8</categoryid><stack> 0x95dad8 0x7bae19 0x7b8eb0 0x1127bbb 0x113b9ca 0x1119951 0x11bd29c 0xd9599d 0xd79a53 0xdfa217 0xdfa110 0x2fb5 0x1cf2 0x1cd1 0xbf2ea 0x9e889 0x9e3ef 0x9ded7 0x82c7a 0x81ece 0x2fabd 0x2f7d5 0x2f579 0x41829</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 64.69<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xe8257e62<br />Origin Version: 10,5,71,40931<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.5 (Build 19F101) GPU: Intel Iris Plus Graphics 655 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x7fff31f58000,'Foundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2e51f000,'HIToolbox' 0x7fff2e51f000,'HIToolbox' 0x7fff2e51f000,'HIToolbox' 0x7fff2cb55000,'AppKit'(/baseaddr)</contextdata></report>

The only thing I can think of is that the most recent Apple update is interfering with it. I already bought Eco Lifestyle and I would like to be able to play it when it comes out.

[GeekLibraYT]

Product: The Sims 4
Platform: Mac

Platform specifics: MacBook Pro 2019, 500GB SSD, 8GB 2133 MHz LPDDR3 Memory, 2.4 GHz Quad-Core Intel Core i5 and Intel Iris Plus Graphics 655.
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest Patch downloaded today: 1.63.133.1220
What expansions, game packs, and stuff packs do you have installed? ALL
Steps: How can we find the bug ourselves? I have no clue
What happens when the bug occurs? The game crashes when I try to open my latest saved file
What do you expect to see? To open up into manage worlds for my last save
Have you installed any customization with the game, e.g. Custom Content or Mods? No
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. June 3, 2020 Patch prior to Eco Lifestyle release.

‌

I've attempted repairing my game, I've made sure Origin and Sims 4 were up to date. I uninstalled and reinstalled BOTH Origin and the Sims 4. I've made sure everything else is up to date for my computer. It crashes after I try to enter my last saved game.

This is the crash report:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>ea5f8af57571dac75ed8314d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-06-03 23:26:06</createtime><buildsignature>Local.Unknown.Unknown.1.63.133.1220-1.200.000.451.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x95dad8</categoryid><stack> 0x95dad8 0x7bae19 0x7b8eb0 0x1127bbb 0x113b9ca 0x1119951 0x11bd29c 0xd9599d 0xd79a53 0xdfa217 0xdfa110 0x2fb5 0x1cf2 0x1cd1 0xbf2ea 0x9e889 0x9e3ef 0x9ded7 0x82c7a 0x81ece 0x2fabd 0x2f7d5 0x2f579 0x41829</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 64.69<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xe8257e62<br />Origin Version: 10,5,71,40931<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.5 (Build 19F101) GPU: Intel Iris Plus Graphics 655 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x10754c000,'The Sims 4' 0x7fff31f58000,'Foundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2f89e000,'CoreFoundation' 0x7fff2e51f000,'HIToolbox' 0x7fff2e51f000,'HIToolbox' 0x7fff2e51f000,'HIToolbox' 0x7fff2cb55000,'AppKit'(/baseaddr)</contextdata></report>

The only thing I can think of is that the most recent Apple update is interfering with it. I already bought Eco Lifestyle and I would like to be able to play it when it comes out.

[ningnomaningnong]

4th June 2020

Just downloaded the new patch this morning (NZ) but when i select my saved game to play, it crashes in the loading screen. Have repaired the game but didn't help. Turned mods/cc off and even removed them from the mods folder. Still crashes. 

Have a very frustrated young lady now. What's going on?