Help us improve Answers HQ! Take Survey No, Thanks

[FIXED] Missing Wall Trim Glitch

by iamroycflores
Reply

Original Post

Accepted Solution

[FIXED] Missing Wall Trim Glitch

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? The Sims 4 Deluxe Extras, Holidays Pack, Get To Work, Grim's Guitar.
Steps: How can we find the bug ourselves? Applying a wall trim on a quarter circle floor and then shrinking it to the smallest possible floor area.
What happens when the bug occurs? A portion of the trim and the ceiling adjacent to it disappears.
What do you expect to see? A complete wall trim around the floor perimeter.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I just updated the game through Origin as always and the version is now 1.36.104.1020. This is probably the most glitch-ridden update of the game since I bought it.

I've never had any game-breaking problems with Origin games before and this is the first.

Message 1 of 12 (979 Views)

Accepted Solution

Re: [OPEN] Missing Wall Trim Glitch

@iamroycflores this appears to be fixed as of the 6/19/18 patch - can you please verify that it's fixed in your game?  Thanks!

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.

View in thread

Message 6 of 12 (816 Views)

All Replies

Re: Missing Wall Trim Glitch

Can confirm that this happens in my game as well.  Will add.

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 2 of 12 (961 Views)

Re: [TO ADD] Missing Wall Trim Glitch

EA Staff

Hi @iamroycflores

 

Would you be willing to send your save files?  If so, instructions are here:

 

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

 

That would help us a lot!.

 

 

Thank you very much!

Message 3 of 12 (921 Views)

Re: [TO ADD] Missing Wall Trim Glitch

Hi @SimGuruIcarus - Just fyi, you should be able to reproduce this without a save. 

 

Steps:

  1. In build mode, at ground level, place a flat (of any shape).
  2. Go up a level and place a flat round above the flat.
  3. Place a frieze or exterior trim on the flat round.
  4. Re-size the flat round, shrinking it a notch on each side.

Results:  At the smallest size allowed for the flat round, there will be a gap on the frieze or trim on each side.  You will also see the gap on one of the sides when that side is at one size higher but the other side is at the smallest size.

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 4 of 12 (892 Views)

Re: [TO ADD] Missing Wall Trim Glitch

★★★★ Novice

Hi @SimGuruIcarus,

 

Sorry for the delayed reply!

 

Do you still need my saves? I'm not quite sure which file extensions (in the saves folder) are needed though.

Message 5 of 12 (847 Views)

Re: [OPEN] Missing Wall Trim Glitch

@iamroycflores this appears to be fixed as of the 6/19/18 patch - can you please verify that it's fixed in your game?  Thanks!

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 6 of 12 (817 Views)

Re: [OPEN] Missing Wall Trim Glitch

★★★★ Novice

Sorry for my delayed reply!

 

I just finished reinstalling TS4 and all expansions this morning and I can confirm that the patch definitely fixed it.

 

Thank you so much for the help!

Message 7 of 12 (709 Views)

Re: [FIXED] Missing Wall Trim Glitch

★★★★★ Apprentice

I have a similar issue, which appeared after one of the latest patches. I can't place wall trims on curved edges anymore.

Message 8 of 12 (565 Views)

Re: [FIXED] Missing Wall Trim Glitch

★★★★ Novice

The bug was fixed a while back, but after the latest patch it has reappeared. Hopefully it will be fixed again soon.

Message 9 of 12 (558 Views)

Re: [FIXED] Missing Wall Trim Glitch

@iamroycflores @puderosasims we have a separate thread for the new issue with trim on curved sections - see here and please follow that thread, as the issue is a little different than this older, closed issue.

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 10 of 12 (491 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help