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[FIXED] Lost Superstar Abilities after patch! Please Help!

by cyraxx99
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Original Post

Accepted Solution

[FIXED] Lost Superstar Abilities after patch! Please Help!

[ Edited ]
★★★★ Novice

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? N/A
Date/time issue occurred 03PM EST
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug After the most recent patch I lost almost all my Super Star Abilities in the Second Slot of my players including: TY Law ACROBAT Champ Bailey ACROBAT Michael Strahan POWER SPECIALIST Steve Young GUTSY SCRAMBLER Please Help! The bug appears to only have affected the second slot of abilities. No, I did not remove and refund these abilities accidentally. This occurred right after I updated for Live Content Restart.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? MUT Lineup Screen
What happens when the bug occurs? Reoccurring, attempted restart
What do you expect to see? The abilities still active on my players!
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

Please restore the abilities I paid for, additional information can be provided upon request. Thank you for your time and assistance.

Message 1 of 81 (945 Views)

Accepted Solution

Re: [Known Issue] Lost Superstar Abilities after patch! Please Help!

Community Manager

Hey all,

The team has processed all make-rights during the following times below. If you need additional help on this please contact our Support staff at your earliest convenience so they can pull up your account to check for any errors.

 

1:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact http://help.ea.com as they have records of players impacted and can investigate account/transaction history.

3:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities were processed across all platforms (X1, PS4, PC) earlier today. The MUT Team will be doing another wave of make-rights for Team, Scheme and Physical Chemistries impacted shortly. This is a staged process.

5:45PM ET (10/18) UPDATE: All Make-Rights for Team, Scheme and Physical Chemistries (second wave) have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact help.ea.com as they can investigate your account/transaction history.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 79 of 81 (453 Views)

All Replies

Re: Lost Superstar Abilities after patch! Please Help!

★★ Novice

I lost all of my tier 3 abilities and some of my tier 2 abilities. I also lost my west coast chem on all players. That’s a lot of training I lost and I’m expecting EA to fix this!!!!

Message 2 of 81 (931 Views)

Re: Lost Superstar Abilities after patch! Please Help!

★★★★ Novice
@TheDoc3099 Yes, I am sure I am not the only one with this issue. I just lost thousands in training over a few minutes!
Message 3 of 81 (927 Views)

Re: Lost Superstar Abilities after patch! Please Help!

★★★★ Novice

I lost my tier 2s and my Xfactor abilities. I’m pretty pissed about it 

Message 4 of 81 (917 Views)

Re: Lost Superstar Abilities after patch! Please Help!

★★ Novice
@cyraxx99 Yea me too!!! I’m not gonna settle for this! They better fix this soon. I’m not paying for the abilities again that I already had
Message 5 of 81 (917 Views)

Re: Lost Superstar Abilities after patch! Please Help!

★★★★ Newbie

Lost my escape artist on my steve young hope they will fix this

 

Message 6 of 81 (914 Views)

Re: Lost Superstar Abilities after patch! Please Help!

[ Edited ]
Community Manager

The team is aware of this and looking into it! We'll update this post as we received up to the minute details.

 

 

 

*marked as solution for player visibility - [EA_Barry]

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 7 of 81 (909 Views)

Re: Lost Superstar Abilities after patch! Please Help!

★★★★ Novice
@EA_Blueberry Thank you for your quick reply and investigation. This is truly horrible.
Message 8 of 81 (906 Views)

Re: Lost Superstar Abilities after patch! Please Help!

★★★★ Novice
@TheDoc3099 Yes, I also lost the West Coast Chem on my players. I did not even notice that...
Message 9 of 81 (892 Views)

Re: Lost Superstar Abilities after patch! Please Help!

★★ Novice
Steve Young- Escape Artist, gutsy scrambler, west coast x2
Saquon Barkley- Evasive, west coast x2
All offensive players- west coast x2 or x1
Tory Holt- outside apprentice, west coast x2
Lawrence Taylor- power specialist
Message 10 of 81 (860 Views)

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