October - last edited October by EA_Blueberry
Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? N/A
Date/time issue occurred 03PM EST
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug After the most recent patch I lost almost all my Super Star Abilities in the Second Slot of my players including: TY Law ACROBAT Champ Bailey ACROBAT Michael Strahan POWER SPECIALIST Steve Young GUTSY SCRAMBLER Please Help! The bug appears to only have affected the second slot of abilities. No, I did not remove and refund these abilities accidentally. This occurred right after I updated for Live Content Restart.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? MUT Lineup Screen
What happens when the bug occurs? Reoccurring, attempted restart
What do you expect to see? The abilities still active on my players!
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A
Please restore the abilities I paid for, additional information can be provided upon request. Thank you for your time and assistance.
Solved! Go to Solution.
The team has processed all make-rights during the following times below. If you need additional help on this please contact our Support staff at your earliest convenience so they can pull up your account to check for any errors.
1:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact http://help.ea.com as they have records of players impacted and can investigate account/transaction history.
3:50PM ET (10/18) UPDATE: All Make-Rights for Missing Abilities were processed across all platforms (X1, PS4, PC) earlier today. The MUT Team will be doing another wave of make-rights for Team, Scheme and Physical Chemistries impacted shortly. This is a staged process.
5:45PM ET (10/18) UPDATE: All Make-Rights for Team, Scheme and Physical Chemistries (second wave) have been processed across all platforms (X1, PS4, PC). If you have any issues, please contact help.ea.com as they can investigate your account/transaction history.
I lost all of my tier 3 abilities and some of my tier 2 abilities. I also lost my west coast chem on all players. That’s a lot of training I lost and I’m expecting EA to fix this!!!!
October - last edited October by EA_Barry
The team is aware of this and looking into it! We'll update this post as we received up to the minute details.
*marked as solution for player visibility - [EA_Barry]