[FIXED] Issues with time/Clock [ Edited ]

[crinrict]

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I will not be responding to this thread on a regular basis. as I have all the tips I have compiled on this first post. Please do provide as much info as you can though

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Issue

• The game is freezing frequently. While the Sim is frozen, time goes on until it unfreezes and then resets itself to before the freezing occurred. It's most visible if you speed up your time
• While speeding up the game, the game freezes. On going back to normal, the time goes back to before speeding up

Steps to reproduce the issue

This issue is very hard to reproduce if you're not affected by it. If you are, you'll see it constantly. Even save games that have the issue, may not have it on a different computer.

Info about the issue

• It's not caused by Mods or Downloads although it might have something to do with certain houses
• It occurs on many systems from lower specs to higher specs but High-End computer with really good specs are more often affected then lower or middle-class ones.
• Most of the time, it will be fine if you start a fresh game or move your Sims to a new save game. After a while you will get it back though
• The file size of your save game is not important
• It's probably not just one cause that is responsible for this. It could be similar to the broken Alarm issue in Sims 3.

Things you can try

• Start a new game (completely shut down the game, then restart it and start a new save game)
• Move your Sims to a new game
• Empty out your Sims inventories (all households you have ever played)
• If you over-clocked your computer, check how it goes if you revert that.
• Once the freezing occurs, try saving your game (save as), go to your options and back or press M or to go to the world map and back
• Lower Graphics settings
• Go to the Audio settings and remove the check next to Enable Mood Sting

Information Needed

If you have this issue, it would be great if you could provide the following information:

• Basic Information about your computer (CPU, Operating System, Amount of RAM, Graphics Card, Hard Drive Space). This is not to blame your computer for the issue but to see what kinds of systems this issue is occurring on)
• How big is your save game ?
• Does the issue also occur on a new save for testing purposes
• Video of the issue happening. Just upload to youtube and post the link in this thread. You don't need to list it
• Please add the following files to a .rar or .zip archive and then upload them to a 1-click hosting service (e.g. dropbox). These files can all be found in the following folder: Documents\Electronic Arts\The Sims 4\ 
  After uploading, please post the link to the file in your thread.
• lastException.txt (if it exists. If there is more than one, please include all of them.)
• lastUIException.txt (if it exists. If there is more than one, please include all of them.)
• Config.log
• the entire saves folder

There's some more information in this thread: Time freezing & Resetting

[crinrict · Accepted solution]

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The game clock should no longer skip forward and back when changing from 3x or ultra speeds back to speed 1.

• The game clock will also no longer flutter, skitter, or scamper, dance, prance, carom, cavort, canter, or run… no, it will run.

---

Patched in 1.36

I'm going to lock this thread now.

If you still have issues with jumping clocks, please open a new thread.

[Crystalkinz]

I find that the clock in my game tends to jump around a fair bit. Often, for example, when my sim goes to bed, the clock will read 7:30 am, after my sim is meant to leave for work, but then I will put it on regular speed and the clock will skip back to 4:30 am. This issue also affects event timers, so I never know how much time left I have in my work days in Get to Work. It even has problems with the mood/health bars. They will sometimes jump back while my sim is doing an interaction that raises them if I have the speed set to the top setting.

The clock also sometimes doesn't show the accurate numbers during superspeed; it won't show the animation for the extra fast clock, but instead will change the numbers at normal speed. When I turn off superspeed, the time will skip to the correct time.  I do use mods in my game, but I have the same issues when they're turned off.

[crinrict]

Hi @Crystalkinz,

do you experience any freezes too ?

Have you tried repairing the game and renaming the user folder to test on a fresh game to see if you have the same issue ?

[ForestNinja0]

I've encountered this while testing failure conditions. With or without mods, the clock will jump backward up to 30 sim minutes and sim motives will randomly jump back to an earlier state while switching between members of the household. This is most noticeable at triple speed with a full household.

I believe that the problem of motive values changing may be a separate problem with the UI rather than the clock since I've noticed that the value changes don't always correspond to the sim's earlier state and it seems to occur while switching between sims. In some cases all bars may appear full then upon switching back they'll be at their correct levels, or one need may be full after switching from a sim who's need is full then after a subsequent switch back to that sim the bars will be at the correct levels.

[xceexceex]

I see there are many issues with this. I have tried many of the suggestions and can not find a solution. This issue is not my computer, I run a few other games that take more then this with no issues.

Everything is up to date, I have cleared my caches ( unless Ive missed something) Here is my DxDiag just fyi.

Spoiler

-----------------
System Information
------------------
Time of this report: 2/25/2016, 08:28:10
Machine name: ************
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160126-1819)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7721
BIOS: BIOS Date: 02/13/14 10:59:17 Ver: 04.06.05
Processor: AMD A10-7850K APU with Radeon(TM) R7 Graphics (4 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 15300MB RAM
Page File: 2717MB used, 27942MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

[crinrict]

Could you attach your whole DxDiag ?

Also

• Where do you encounter lags ?
• Could you maybe post a video of what your seeing ?
• Do they occur on all game speeds ?
• Is it just slow or more of a freeze and then jump forward in time ?
• Does time ever jump backwards ?

[xceexceex]

Sorry, Ill try attaching or posting seperate

The lag doesn't happen on all the played families. Sometimes they just stand there while time moves, then time jumps back and they move again. SOmetimes it wont speed up right away.  It seems to happen on "long time played "families.

• Where do you encounter lags ?--------One particular family. Haven't tried my other game files.
• Could you maybe post a video of what your seeing ?
• Do they occur on all game speeds ? Mainly speed 1
• Is it just slow or more of a freeze and then jump forward in time ? Freeze then jump forward or backwards
• Does time ever jump backwards ? yes

[xceexceex]

Had to cut some of the bottom off, was to large

Spoiler

------------------
System Information
------------------
Time of this report: 2/25/2016, 08:28:10
Machine name: MYHOTROD
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160126-1819)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7721
BIOS: BIOS Date: 02/13/14 10:59:17 Ver: 04.06.05
Processor: AMD A10-7850K APU with Radeon(TM) R7 Graphics (4 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 15300MB RAM
Page File: 2717MB used, 27942MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x679A)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_679A&SUBSYS_201C1787&REV_00
Display Memory: 10700 MB
Dedicated Memory: 3050 MB
Shared Memory: 7650 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Dell IN1910N(Analog)
Monitor Model: DELL IN1910N
Monitor Id: DELA04C
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1151.1008
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/4/2015 12:00:00 AM, 1479808 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-24DA-11CF-4B71-1600BEC2C535}
Vendor ID: 0x1002
Device ID: 0x679A
SubSys ID: 0x201C1787
Revision ID: 0x0000
Driver Strong Name: oem38.inf:cb0ae41469197015:ati2mtag_R575:15.201.1151.1008ci\ven_1002&dev_679a
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462D721&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7111 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/10/2013 12:00:00 AM, 3771352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Comfort Curve Keyboard 2000
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x00DD
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1022, 0x7807
| Matching Device ID: USB\ROOT_HUB
| Service: usbhub
| Driver: usbhub.sys, 10/30/2015 02:17:23, 500064 bytes
| Driver: usbd.sys, 10/30/2015 02:17:23, 30048 bytes
|
+-+ USB Input Device
| | Vendor/Product ID: 0x046D, 0xC05A
| | Location: Port_#0001.Hub_#0003
| | Matching Device ID: USB\Class_03&SubClass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 10/30/2015 02:17:23, 38400 bytes
| | Driver: hidclass.sys, 10/30/2015 02:17:23, 154624 bytes
| | Driver: hidparse.sys, 10/30/2015 02:17:23, 40448 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x046D, 0xC05A
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 10/30/2015 02:17:23, 32256 bytes
| | | Driver: mouclass.sys, 10/30/2015 02:17:23, 59232 bytes
|
+ USB Root Hub (xHCI)
| Vendor/Product ID: 0x1022, 0x7814
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 10/30/2015 02:17:23, 534368 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x045E, 0x00DD
| | Location: Port_#0004.Hub_#0007
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 10/30/2015 02:17:23, 159072 bytes
| |
| +-+ Microsoft Hardware USB Keyboard
| | | Vendor/Product ID: 0x045E, 0x00DD
| | | Location: 0000.0010.0000.004.000.000.000.000.000
| | | Matching Device ID: usb\vid_045e&pid_00dd&mi_00
| | | Service: HidUsb
| | | Driver: hidusb.sys, 10/30/2015 02:17:23, 38400 bytes
| | | Driver: hidclass.sys, 10/30/2015 02:17:23, 154624 bytes
| | | Driver: hidparse.sys, 10/30/2015 02:17:23, 40448 bytes
| | | Driver: coin99itp.dll, 11/12/2015 20:07:36, 466728 bytes
| | |
| | +-+ Microsoft USB Comfort Curve Keyboard 2000 (Mouse and Keyboard Center)
| | | | Vendor/Product ID: 0x045E, 0x00DD
| | | | Matching Device ID: HID\VID_045E&PID_00DD&MI_00
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 10/30/2015 02:17:23, 36864 bytes
| | | | Driver: kbdclass.sys, 10/30/2015 02:17:23, 62304 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 687.0 GB
Total Space: 953.3 GB
File System: NTFS
Model: ST1000DM 003-1ER162 SATA Disk Device

Drive: D:
Model: ATAPI iHAS124 E SATA CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.10586.0000 (English), 10/30/2015 02:17:22, 173568 bytes

--------------

[crinrict]

Sounds like you have this issue then: answers.ea.com/t5/The-Sims-4-Bug-Reports/Performance-Issues-Compiled-List-of-Threads/m-p/5095254#M20...

I'll add your thread to the list tomorrow.

Could you try the suggestions in that post and if nothing helps, provide the info asked.

Thank you.

[xceexceex]

Awesome, thank you so much. Will try their suggestions and add anymore issues :-)