[FIXED] [GTW] Retail food items vanished [ Edited ]

[jimbbq1]

I wonder if anyone else experienced this bug. I have a retail shop selling food items, and when I switched to another played household and visited the shop, the food items vanished! and it happens to two other food selling retails shops. Even if I started a brand new game the problem still persisted . any idea why and how to get rid of this bug? thanks

I just bought get together and this big appeared

[crinrict · Accepted solution]

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• Food set for sale on retail lots was being improperly cleaned up by the midnight cleaning services under some circumstances … this should no longer occur.

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This has been fixed in patch 1.15.55

I hear there's still some issues with the freezer and warmer. 

Please make a new thread for that as they are unrelated.

[crinrict]

Are you using any mods in your game ?

[jimbbq1]

No I don't use mods at all ...

[crinrict]

Trying to duplicate this

Is this food you have in display racks or standing on the counter ?

[jimbbq1]

They are in the counter .

[jimbbq1]

More info

The items are set for sales and put in the counter

The items vanished somehow every midnight .

Also the freezer and warmer don't work at all . My sims customers can't even click on them .....

[crinrict]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[jimbbq1]

I have tried everything you described . I reset the game, repaired, started a new game , even tried it on my other laptop . Nothing worked. Have you been able to duplicate the problem ? Maybe it is a Mac problem ?

[crinrict]

I have not so far but it might be an issue of switching active families ?

Do you do that ? 

[jimbbq1]

Yes I switch family a lot . However I have also tried playing a single family and the food items still disappeared unless the my family owns that retail