November 2019 - last edited November 2019 by EA_Mai
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? most recent on MAC (15 Nov 2019 - 1.58.63)
What expansions, game packs, and stuff packs do you have installed? ALL (incl. DU)
Steps: How can we find the bug ourselves? good question :/
What happens when the bug occurs? cannot load family, loading screen appears to be normal but then goes back to "manage world" screen
What do you expect to see? my saved family!
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Solved! Go to Solution.
November 2019
Users, whose save files became corrupted after running into “error code 102:6ee24dd4” or “error code 109:1bfa931d”, should find the issue no longer occurring. This is a retroactive fix, and saves that were corrupted should once again be available to load.
Fixed in Patch 1.58.69
Your saves will be fixed. No need to do anything further
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019 - last edited November 2019
Information and Questions about this issue
The error seems to be caused by a corrupt relationship between two (or more Sims). It doesn't affect all household but only those where one or more Sims are in the corrupted relationship
It seems to work to delete the relationship between the Sims but I'm unsure if there are any further side effects or not.
All suggestions given here are done at your own risk. Make a backup of the corrupted save so you can go back there if the fix doesn't work properly and EA fixes the issue and you want to go back.
You will also need a mod to fix this. Haven't found a possibility without. You can either use twistedMexis AllCheatFix or MCCC (you just need the base mod)
Fix with MCCC
The fix is a bit complicated so please let me know if you have any questions. As time allows (if EA doesn't' fix this fast) I will make instructions with pictures in my blog, just don't currently have the time for that.
Fix with AllCheats Mod
I didn’t test this solution but it should work.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
I’m having the exact same issue and have removed all my mods and it’s still not working?! So frustrating. I can build and create sims but I can play with my family? It was working earlier on today but just stopped all of a sudden
November 2019 - last edited November 2019
I downloaded University yesterday, everything was fine until I traveled from a University lot to our home. My game froze and this error message popped up and now my game will start up but when i go to play my family this error comes up. I've googled everything, I don't use mods or CC. Not sure why this is happening, very frustrating..
November 2019
I found for OP the relationship corrupted.
Is it just those households you have issues with ?
You're both welcome to PM me your save games. I'll take a look tomorrow but these were the steps I was able to recover OPs save
Can also be done with cheat but twistedmexis allcheat fix is needed.
It might be difficult to find out which relationship corrupted.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1010
What expansions, game packs, and stuff packs do you have installed? City Living, Discover University, Parenting, Bowling Stuff
Steps: How can we find the bug ourselves? .
What happens when the bug occurs? I had a household with 3 students in it. 2 of them graduated, I moved them to a different lot. When I try to play them or the one student that was left behind I get an error 102 and it says to relaunch the game. That doesn't help, nor does evicting or moving the affected households. Other households work as normal.
What do you expect to see? Be able to play the households
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After installing Discover University
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
I had this problem after my sim graduated and entered a career at a higher level.
Moved the household out and back in, this fixed it.
Hope that helps!
November 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2019
I have the same problem but moving out and in again didn’t work. I got the code 102:6ee24dd4:e49d7f43. I can play other households in that same game save but not the one which have two sims who just graduated from university. I have deleted my mods and all. Didn’t work.