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[FIXED] Del Sol Valley - Background doesn't render on weak graphic cards

by Rui_to_Mashu
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Original Post

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★ Novice

I have this excact same problem. The background texture for plumbob pictures does not load as well. Very dissapointing because it looks beautiful.

Message 41 of 113 (747 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

Hero

Hi @jennalonghill

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 42 of 113 (742 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

Hero

I've added this as needs input. 

 

Mostly to get more specs.

 

 

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 43 of 113 (721 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★ Apprentice

Hey everyone, I just wanted to update you all, I've talked to Simguru Nick on Twitter a bit and told him about this issue and also send him link to this thread. He wanted to see my config.log from the game folder. He said that they should be able to fix it in a patch hopefully, so I guess we should just wait. But at least he knows now.

Message 44 of 113 (653 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★ Apprentice

That is great news, thank you so much!!! Fingers crossed!

Message 45 of 113 (625 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★★★ Apprentice

Does not even render on strong graphics cards either, so it's obvious the world is bugged jeez, hope their is a patch out soon.

Message 46 of 113 (592 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★ Novice

Hi guys! 

 

I have the same problem. The view of Del Sol Valley isn’t right at all, anywhere I go it looks like this. This only happens in this world.

 

I play on a MacBook Pro Mid 2012, with a Intel HD Graphics. Everything is up to date. 

 

My View Distance is set on High.

Message 47 of 113 (559 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★★★ Apprentice

Oh my lord that's bad, thought mine was weird but blooming heck that's even worse.

Message 48 of 113 (540 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

EA Staff

Hi everyone!

 

We have been working on this for quite a bit, but sadly, we are not able to reproduce this issue. It seems to be related to specific hardware and we are trying to get to the root cause. 

 

We need your help! Heart

 

First, please make sure that your graphic card drivers are updated to the last version and also make sure you do not have any mods or CC installed. After this, please repair the game using Origin. 

 

Are you still seeing this issue?

 

If so, please send us your dxdiag, config file and save game so we can give it a look.

 

Here you can find how to get your dxdiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

As for the config file and saves, you can find it in Documents\Electronic Arts\The Sims 4.

 

Here you can find how to send us everything: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

 

Thank you very much for your reports! :D

 

 

Message 49 of 113 (478 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★ Apprentice

Hello, @SimGuruIcarus! Thank you so much for thinking of all of us!

 

I updated my graphic card drivers to the latest possible version for my laptop, removed my Mods folder and repaired the game, but the issue is still there.

 

I'm attaching the DxDiag file underneath. Here are the links for my Saves folder and my Config log.

 

Saves folder: https://drive.google.com/open?id=1rfUox7Fsbdb2Xu20VesN4zWuaB4HFZRe

 

Config log: https://drive.google.com/open?id=1uGxxtDXVc8gOk3KQ7CRiTu7747Rlqk2g

 

Again, thanks so much for the quick reply and for trying to resolve this problem! It means a lot! Looking forward to hearing from you soon.

Message 50 of 113 (459 Views)