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[FIXED] Del Sol Valley - Background doesn't render on weak graphic cards

by Rui_to_Mashu
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Original Post

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

[ Edited ]
★★★ Apprentice

I updated my graphics card drivers to the latest available version (sorry, it took me some time), but the problem persists. 

 

Edit: I'm attaching the new DxDiag file underneath. Thank you so much for the help so far!

 

Second edit: There is a problem. I run the new drivers exe. file and it said that they were updated but in the DxDiag file it still mentions my old ones (I think).

Message 11 of 113 (1,082 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★★★ Expert
@thatsme_ever
Maybe you have the MTS Arena program installed? In one case it unfortunately interfered with the TS4 graphics in a similar way.
I don't work for EA
Message 12 of 113 (1,075 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★ Apprentice

I haven't installed such a program. I fear that my graphics card is weak and the drivers outdated (I can't find ones more recent than 2011). Disappointed

Message 13 of 113 (1,054 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

Champion

The latest driver is from 2015 and is available here: https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-mobility-radeon-hd-5000-series/ati-mobilit...

There is also a beta from 2016. I recommend that you try the one from 2015 first see if that helps.

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Message 14 of 113 (1,030 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

[ Edited ]
★★★ Apprentice

I ran the .exe file normally (and then as an administrator) and even though it said that it was completed successfully, my DxDiag tool and the information on Device Manager still say that I've got the old drivers in the system. I don't know why this is happening.

Message 15 of 113 (1,023 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

Champion

Try removing the old driver  first. https://www.amd.com/en/support/kb/faq/gpu-601

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Message 16 of 113 (1,010 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

[ Edited ]
★★★ Apprentice

I've read that completely removing the old drivers could be risky and have complications to the machine. But I guess I don't know what else to do. 

 

@crinrict Do you have anything else to add or advise me? @jpkarlsen advised me to upgrade my graphics drivers and I think I will proceed with that. But I'm waiting to see if you could tell me something else, as I saw that other people had the same problem. 

 

Thank you both so much for your kind help! 

Message 17 of 113 (986 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

★★★ Apprentice

Hello again!

 

Just letting you know that my drivers are upgraded to version 13.9 (the 15.1 wasn't possible for my system), but the problem still persists. Please let me know if there is something else I could do.

 

Thank you so much for all your help up to this point! Large smile

Message 18 of 113 (941 Views)

Re: Distorted View From Chateau Peak Lot In Del Sol Valley

Champion

The latest non beta driver for your system (Windows 7 64 bit) is 15.7 not 15.1! Perhaps it was that one you meant. You can also try the beta driver 16.2. But as this is a very old system it simply may not be capable enough. At least apart from the view you can play the game.

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Message 19 of 113 (935 Views)

Re: Del Sol Valley - background issue

[ Edited ]
Hero

This could be an issue of your card

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

Also moving this to the tech forum for further troubleshooting

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


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