Distorted View From Chateau Peak Lot In Del Sol Valley

[jennalonghill]

I have this excact same problem. The background texture for plumbob pictures does not load as well. Very dissapointing because it looks beautiful.

[crinrict]

Hi @jennalonghill

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[crinrict]

I've added this as needs input. 

Mostly to get more specs.

[Rui_to_Mashu]

Hey everyone, I just wanted to update you all, I've talked to Simguru Nick on Twitter a bit and told him about this issue and also send him link to this thread. He wanted to see my config.log from the game folder. He said that they should be able to fix it in a patch hopefully, so I guess we should just wait. But at least he knows now.

[thatsme_ever]

That is great news, thank you so much!!! Fingers crossed!

[CoffeyN7]

Does not even render on strong graphics cards either, so it's obvious the world is bugged jeez, hope their is a patch out soon.

[raualex29]

Hi guys! 

I have the same problem. The view of Del Sol Valley isn’t right at all, anywhere I go it looks like this. This only happens in this world.

I play on a MacBook Pro Mid 2012, with a Intel HD Graphics. Everything is up to date. 

My View Distance is set on High.

[CoffeyN7]

Oh my lord that's bad, thought mine was weird but blooming heck that's even worse.

[SimGuruIcarus]

Hi everyone!

We have been working on this for quite a bit, but sadly, we are not able to reproduce this issue. It seems to be related to specific hardware and we are trying to get to the root cause. 

We need your help! 

First, please make sure that your graphic card drivers are updated to the last version and also make sure you do not have any mods or CC installed. After this, please repair the game using Origin. 

Are you still seeing this issue?

If so, please send us your dxdiag, config file and save game so we can give it a look.

Here you can find how to get your dxdiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

As for the config file and saves, you can find it in Documents\Electronic Arts\The Sims 4.

Here you can find how to send us everything: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

Thank you very much for your reports! :D

[thatsme_ever]

Hello, @SimGuruIcarus! Thank you so much for thinking of all of us!

I updated my graphic card drivers to the latest possible version for my laptop, removed my Mods folder and repaired the game, but the issue is still there.

I'm attaching the DxDiag file underneath. Here are the links for my Saves folder and my Config log.

Saves folder: https://drive.google.com/open?id=1rfUox7Fsbdb2Xu20VesN4zWuaB4HFZRe

Config log: https://drive.google.com/open?id=1uGxxtDXVc8gOk3KQ7CRiTu7747Rlqk2g

Again, thanks so much for the quick reply and for trying to resolve this problem! It means a lot! Looking forward to hearing from you soon.