We haven't heard about this issue occurring with adopted pets.
Are you using any mods/cc? if so, does the issue still occur with the Mods folder removed?
If this occured without mods, would you be willing to share these files:
- We fixed an issue that could cause pets placed from the Gallery to have missing textures once in game.
This issue was fixed in Patch 1.40.61
If you still get black animals, please open a new thread.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.