Land expansion ready animation stuck - can’t navigate home [ Edited ]

[MsIola]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xr
OS Version iOS 14.6
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Land expansion on the top right corner of the home lot.
What do you expect to see? Once it’s done, the ‘ready’ animation cannot be clicked. It’s glitching and the animation triples. Can’t navigate home except in build mode
Connection Type Wifi
Please select your region Other
Country Nigeria

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The ready animation (tick) of land expansion at the top right corner of the standard home lot is stuck. Can’t be clicked and hence, can’t navigate the entire home.

also, I randomly lost about 7000 simoleons before the glitch came up. Please refund my simoleons.
player ID: <>

please help!!!

[CM - Edited to remove player ID]

[SalixCat]

@MsIola Your player-ID has been removed. Please don't share it on public websites. 

Regarding both of your issues, could you please send a Help Ticket form your in-game account?

A Help Ticket from your in-game account is a message that brings through needed details directly to mobile advisors. 

Here you can read how to send a Help Ticket from your in-game account.

[MsIola]

I’ve sent the ticket and got a reply. Also filed a bug report still haven’t received help. Can’t play the game at my home, kindly view the attached to help and address better. Thanks

[MsIola]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XR
OS Version 14.6
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Expansion at top right corner of lot
What do you expect to see? Ready animation can’t be clicked. Can’t navigate my sims at home
Connection Type Wifi
Please select your region
Country

‌

Please help! Is this normal?! I’ve filed a report, it has not been resolved too. I can’t control my sims at home 

[SalixCat]

@MsIola I have merged your new report with the one you already had.
The team is aware of your problem.

[MsIola]

@SalixCat Thanks! Can’t wait for a resolution 🥺🙏🏼

[kusen112]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 12
OS Version 14.5.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Expansion land stuck. I can't do anything at first home.
What do you expect to see? Please fix it.
Connection Type Wifi
Please select your region Asia
Country Viet Nam

‌

When my sims go home, it stuck and can't do anything.

[SalixCat]

@kusen112 I have merged your post with an existing thread about the same issue.
Since you are on level 9, I would suggest to delete your game and start again from level 1.

[EA_DragonsEye]

Hey @MsIola! Could you please DM me your player id so I can investigate this issue? Thanks

[MsIola]

Done. Please view