Everything Causes Freeze

by enltguy
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Original Post

Everything Causes Freeze

★★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G5 Plus
OS Version 8.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Literally clicking anything in the game causes it to freeze
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

App freezes loading everything (clicking to join TW - can't join right now, clicking to buy gear, clicking to do anything, it freezes).  Third bug report in three days, I’m about to delete this piece of * app, can’t do anything with it other than watch it freeze, crash, and lose rewards.

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Re: Everything Causes Freeze

EA Live QV Team

Hi @enltguy,

 

This sounds more like a technical issue and we haven't received any other reports of performance issues on that specific device. Have you already tried the available troubleshooting steps from our help article?

 

What is your ally-code, so we can have a closer look?

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