Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad
OS Version iOS 11.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) M7VNGTH
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not sure.
What do you expect to see?
Connection Type Wifi
Please select your region North America
For some reason everyone on my friends list is gone. I had 30+ friends and suddenly I have 0. What happened?
Solved! Go to Solution.
Have you tried any basic troubleshooting steps like restarting your game? It's also a good idea to check your Internet connection - make sure that it is strong enough. If you're using a Wi-Fi, try to restart your router.