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Everyone on Friendslist is gone

by kiita3
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Original Post

Accepted Solution

Everyone on Friendslist is gone

★★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad
OS Version iOS 11.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) M7VNGTH
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not sure.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country
Additional feedback

For some reason everyone on my friends list is gone. I had 30+ friends and suddenly I have 0. What happened?

Message 1 of 3 (206 Views)

Accepted Solution

Re: Everyone on Friendslist is gone

★★★★ Newbie

I was unaware there was an update and it prompted me to update when I opened the app this morning. Problem fixed! Thank you.

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Message 3 of 3 (256 Views)

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Re: Everyone on Friendslist is gone

Community Manager

Hi @kiita3

 

Have you tried any basic troubleshooting steps like restarting your game? Wondering It's also a good idea to check your Internet connection - make sure that it is strong enough. If you're using a Wi-Fi, try to restart your router.

 

Thanks!

/Ataashi

Message 2 of 3 (168 Views)

Re: Everyone on Friendslist is gone

★★★★ Newbie

I was unaware there was an update and it prompted me to update when I opened the app this morning. Problem fixed! Thank you.

Message 3 of 3 (257 Views)
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