January 2020
Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug Every time i try to open the game it sends me back to the lock screen.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I dont know...
What happens when the bug occurs? The game sends me to the lock screen.
What do you expect to see? The game opening normally
I have tried to reinstall the game and clear the games cache but the problem didnt go away.
Solved! Go to Solution.
January 2020
Hey what's up, @1H00L1G4N
Thanks for reaching out and sorry to hear you're having some tech issues with the game. What type of Android device are you playing on and have you tried all the steps listed in this article below? Thanks for letting us know you already tried reinstalling. We'll do what we can to get you back on the courts.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
January 2020
Hey what's up, @1H00L1G4N
Thanks for reaching out and sorry to hear you're having some tech issues with the game. What type of Android device are you playing on and have you tried all the steps listed in this article below? Thanks for letting us know you already tried reinstalling. We'll do what we can to get you back on the courts.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
June 2020
I have the same problem even now on 20th of june 2020, i tried all troubleshooting and stuff, no luck . My phone is asus zenfone 4 max. Hope you can fix this atleast now, i really love this game pls fix it. Thanks in advance.
June 2020
July 2020
It's the same problem across EA mobile games I have on my phone: Madden NFL, FIFA and NBA. I saw on one of the platforms that the cause is the auto lock screen feature. So to get around it, others are disabling it or increasing the amount of time before the screen locks.
July 2020
Well yes i do face the same in my samsung, either you keep touching the screen while you're loading. Or keep the auto lock for longer. Thanks for the input!
July 2020
Tell me if you're still facing it and if you've checked the troubleshooting after the workaround.