Internet Icon Event is inaccessible - I do not have the heirloom

[ola8d4ax2hpj]

Nope - I don’t have those heirlooms either. 

[ola8d4ax2hpj]

Yes - my account is up to date 

[Phantomlover1717]

The best thing at this time is to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

Open the spoiler for picture how to get to the 'Contact Us' button:

Spoiler

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 

An image in the spoiler on where to find the backup options:

Spoiler

If you choose the 'Report Bug' option you might not receive a reply from EA. 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[shadowsinwinter]

I don't have the internet icon hobby and the magnetic heirlooms, but this quest isn't showing up for me. The quest prompt showed up but disappeared after I clicked on "Let's go!", but no tasks appeared. Does anyone know how to fix this?

I'm playing on a Samsung Galaxy S7.

[Phantomlover1717]

On my test phone, I got the quest pop up yesterday, but it isn't showing up in my quests at all. I don't have the heirloom or the magnetic traits. 

On my main account, I got the quest, I'm not sure if I should've gotten an advanced quest, I have the heirloom on that account.

[DorothyGeehern]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8+
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003744992041
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Finally got the internet icon event and when I clicked let’s go to begin the quest, it disappeared. There’s nothing in my quests and I’ve never had the heirloom.
What do you expect to see? The internet icon quest.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8+
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003744992041
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Finally got the internet icon event and when I clicked let’s go to begin the quest, it disappeared. There’s nothing in my quests and I’ve never had the heirloom.
What do you expect to see? The internet icon quest.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

[sweet2ukim]

Same exact thing is happening to me. I hope they are able to do something to give us access at some point as I'm sure they can't do anything to fix it now.

[ola8d4ax2hpj]

Still not accessible & still no response from EA. I just got a pop-up announcing the event again, but no way to start it. Would really love to have a chance to play this event!! 

[ChasteSin]

I do not have the magnetic trait, I took a screenshot of what I see offered before nothing appears and I will attach it here

[ChasteSin]

This is actually the same screenshot I took as well. I had it pop up twice today with no quest available still