[Event] Easter quests get stuck [ Edited ]

[Queenbratface1]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 10.3.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log in
What do you expect to see? Progress
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 10.3.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log in
What do you expect to see? Progress
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 10.3.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log in
What do you expect to see? Progress
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 10.3.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Logging in
What do you expect to see? My progress?
Connection Type Wifi
Please select your region North America
Country US
Additional feedback

‌

Logging in - the Easter egg challenge has been stuck on complete a chapter of a career story for two days. I completed multiple chapters, but the quest never completed. Then, I logged in this evening and I was missing three eggs, and set back to the quest involving getting sim tickets. I got 9/10 tickets, and again, the quest wouldn't complete. Now I'm missing three eggs I already earned and the event is just hanging with no way to progress. Additionally, my sims relationships have all been reset to earlier chapters.

[laura902sims]

Exact same thing happened to me, all eggs disappeared. Please fix this EA and give everyone the Easter items for free 

[evenstaryn]

I have the same problem

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

Let me know if they could help you. I'll add it to the list.