[Event] Duplicate Items not giving Simoleons [ Edited ]

[theresebelivets]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS
OS Version 12.1.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Open a box from the Anniversary quest and receive a duplicate item when you already own the maximum for that item
What do you expect to see? The duplicate being converted into simoleons
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

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I had this issue with the Gargoyle but other players have stated it happened with the cauldron and mirror prizes too.

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[SalixCat]

This has happened to me twice. I have opened around ten boxes and did not get Simoleons for duplicates in two occasions.

First time was yesterday evening. I opened a Mega Anniversary Box and got a message saying I won a gargoyle, no compensation in Simoleons. I already have two gargoyles from the Halloween event.

Today 1.45 p.m. UTC +1, I got this message saying I won a cauldron. I already have one from Halloween event. Didn't get Simoleons.

[Mai653]

I've encountered this issue as well with the Cauldron. I previously had the cauldron from the halloween event, and receiving it again yesterday from the anniversary box did not convert it to simoleons.

However, duplicate CAS items have turned into simoleons.

[SalixCat]

@Mai653 you can contact CS about this issue.  

[yani_tsm]

I also have this issue. I did contact EA Help, but they told me that they know about this bug and referred me to this page. 

[theresebelivets]

The agent I spoke to gave 200 simoleons but knew nothing about the issue. Since they’re reading this thread an update would be nice, I had no clue they knew about it

[SimGuruMaaike]

This is something we're looking into. If this happened to you, can you please provide this information:

Player ID:

Timestamp when you received the duplicate item:

Which item you received:

Which pack did you open:

Thanks a lot in advance for this info  

[theresebelivets]

Timestamp when you received the duplicate item: Not entirely sure since I didn’t realize it was an issue until someone else pointed it out. Between noon and 5pm PST on March 7

Which item you received: winged gargoyle

Which pack did you open: wonderful box

[yani_tsm]

I had this happened to two boxes:

1. Timestamp: March 7th between 11am-1pm PST
Which item you received: Winged Gargoyle
Which pack did you open: Wonderful Anniversary Box

2. Timestep: March 7th 4:50pm PST
Which item you received: Bubbling Cauldron
Which pack did you open: Mega Anniversary Box

If needed, I can provide my player ID in private message.