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[Event] Didn't receive bag of plenty cash prize

by SlumFlowers21
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Accepted Solution

[Event] Didn't receive bag of plenty cash prize

[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 4
OS Version 6.0.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003487383917
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't have screenshots etc, because i didn't expect there would be any bugs. Maybe EA can check it from how many bags of plenty i bought
What do you expect to see? Getting back my 250 pies would be nice if i can't get the cash..
Connection Type Wifi
Please select your region Asia
Country Indonesia
Additional feedback I suggest EA to fix this problem so there won't be any complaints and players can get the price right away, thank you

The price i was supposed to receive was 25 cash, please fix it immediately since the event only occur in 4 days

Message 1 of 6 (352 Views)

Accepted Solution
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Re: Didn't receive bag of plenty cash price

[ Edited ]

SimGuruFrost: "If you're experiencing issues, such as missing work shifts/unable to start Harvestfest events/missing items, please reach out to EA Help through TheSimsMobile game (shown below). Make sure to provide your Player ID (Phantom: here you can read how you can find your Player ID). Please be kind & patient to EA Advisors."

- https://twitter.com/SimGuruFrost/status/1064973431609810944

 

For everyone affected by this bug, the advice is to contact EA. 
Seeing the Harvest event is ending soon, I don't think this bug will be resolved. 

 

This is how you can contact EA: Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

 

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do not work for EA

 

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Message 4 of 6 (316 Views)

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Re: Didn't receive bag of plenty cash price

★★★★ Novice
Okay this is getting annoying, i got cash again but when i logged in it suddenly changed to a wreath.. maybe you should just remove the cash price?
Message 2 of 6 (332 Views)
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Re: Didn't receive bag of plenty cash price

Good to hear I'm not the only one, I saw mine get added, but it disappeared right after. Adding to the list!

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Message 3 of 6 (318 Views)
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Re: Didn't receive bag of plenty cash price

[ Edited ]

SimGuruFrost: "If you're experiencing issues, such as missing work shifts/unable to start Harvestfest events/missing items, please reach out to EA Help through TheSimsMobile game (shown below). Make sure to provide your Player ID (Phantom: here you can read how you can find your Player ID). Please be kind & patient to EA Advisors."

- https://twitter.com/SimGuruFrost/status/1064973431609810944

 

For everyone affected by this bug, the advice is to contact EA. 
Seeing the Harvest event is ending soon, I don't think this bug will be resolved. 

 

This is how you can contact EA: Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

 

-----  

do not work for EA

 

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Follow me on Twitter

Message 4 of 6 (317 Views)
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Simcash from harvest event disappeared

★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 Plus
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003490103739
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Redeem a harvest bag and happen to get simcash then redeem another after it
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

The harvest events have been bugging out this week and I was redeeming my over 10,000 pumpkin pies and I finally got 25 simcash. I claimed it and my cash said 450 then I opened another harvest bag and claimed that and my 25 simcash was gone and I was back to 425. It was there for less than 5 seconds and the customer service says they don’t have a record of it but I think the app is messed up. 

Also the the first time I opened a harvest bag at the beginning of the event I got 25 simcash as well but was able to open another and keep that amount. This was before all the buggy things with changing events started happening

Message 5 of 6 (242 Views)
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Re: Simcash from harvest event disappeared

I know, it happend to me too @sunnyfebruary13 I've merged your post with an existing bug post on this issue. 

Could you try the solution of contacting EA again, through the app. You can link them to this post, in hopes it helps.

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