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[Event] Can't start ASOS event on Market Square

by SarandaAdriana
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Original Post

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[Event] Can't start ASOS event on Market Square

[ Edited ]
★★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 6s Plus
OS Version 11.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003039638060
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I go to the market square, for the ASOS fashion event, I have no options to start the event, while I do see the set up, there is no way for me to open the event or start it.
What do you expect to see? A start button (as I saw in other screenshots) at the ASOS sign next to the fashion event.
Connection Type Wifi
Please select your region Europe
Country Netherlands
Additional feedback --

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Message 1 of 17 (585 Views)
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Re: ASOS fashion event on the market square not accessible

Have you tried restating the game? Making sure it's fully updated?

It should show a bubble with a pink 'a'.

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do not work for EA

 

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Message 2 of 17 (553 Views)
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Re: ASOS fashion event on the market square not accessible

★★★★★ Apprentice
This happened to me and i was very confused.
Make sure the Sim is at Market Square and not else where or in another event. Hopefully then you'll get the option to do the event then.
Message 3 of 17 (544 Views)
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Re: ASOS fashion event on the market square not accessible

[ Edited ]
★★★ Novice

@Phantomlover1717 Unfortunately restarting the game, nor restarting my phone, seem to have any effect. The game is also fully updated as I am able to do the other ASOS actions...

Message 4 of 17 (530 Views)
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Re: ASOS fashion event on the market square not accessible

[ Edited ]
★★★ Novice

@JuliaLouise1 Unfortunately this does not work either Frown

Message 5 of 17 (529 Views)
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Re: ASOS fashion event on the market square not accessible

★★★★★ Apprentice
Aw sorry to hear. Would say its definitely a bug then!
Have you tried contacting EA Support? If not you should give that a go: https://help.ea.com/en/contact-us/

Sorry I couldn't help further
Message 6 of 17 (517 Views)
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Re: ASOS fashion event on the market square not accessible

★★★★ Novice

I have the same problem but with the other one

Message 7 of 17 (503 Views)
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Re: ASOS fashion event on the market square not accessible

Champion

Did you ever get to do the event? There's a wait time in between events. I was confused at first until I realized they were making us wait in between events, unless you use SIM cash to rush, of course. 

Message 8 of 17 (476 Views)
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Re: ASOS fashion event on the market square not accessible

★★★ Novice

@PaQuilter1 no I actually never got to play the event, also the quests just never popped up in my list of quests, it's very weird... 

Message 9 of 17 (395 Views)
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Re: ASOS fashion event on the market square not accessible

★★★ Novice

@JuliaLouise1 contacted them and then they referred me back here, so that was not very usefull unfortunately.. Frown 
Meanwhile I am also having the issue where the waitingtime seems to increase instead of decrease for the other ASOS events. 

In other words, I am not able to do any ASOS activities at this moment. 

Message 10 of 17 (394 Views)
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