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Error when trying to play Super Bowl Promo Blue Team

by drWaLLs2
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Original Post

Error when trying to play Super Bowl Promo Blue Team

★★★★ Newbie

Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? drWaLLs2
Date/time issue occurred All times
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Get an error when trying to play Mut in Madden 19 - super bowl promo blue team - red team works fine with no issue "Our Servers cannot process your request at this time. Please try again later."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start a game within the super bowl blue promo
What happens when the bug occurs? Goes back to main menu and "Our Servers cannot process your request at this time. Please try again later." shows up.
What do you expect to see? Gameplay
PS4 Crash Reporting: Please copy the text you put in the crash report here. NA
What is the AMD or Nvidia Model Number of your graphics card? NA
Enter RAM memory size in GB NA

Sent a DM to EA Help a month ago on twitter - Issue is still happening.

Message 1 of 4 (470 Views)

Re: Error when trying to play Super Bowl Promo Blue Team

Community Manager

@drWaLLs2 

 

Hey there!

If you set your lineup to best overall via the lineup tool and reboot your network does that fix it for you? 

 

To reboot your network, unplug the modem/router power for about 3-5 minutes.

/Blueberry

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Message 2 of 4 (457 Views)

Re: Error when trying to play Super Bowl Promo Blue Team

★★★★ Newbie

Just tried this and get same error - could problem be on ea server side?

Message 3 of 4 (451 Views)

Re: Error when trying to play Super Bowl Promo Blue Team

★★★★ Newbie

Tried it again last night and worked - first time in 2 months.  Powered through all 25 just in case the issue came back again.

Message 4 of 4 (431 Views)

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