Error when entering fight, lost team

[thewhitegift]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S8
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 754753718
What type of issue do you have? Translation Errors
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Entered grand arena battle and got error, forced to restart phone. Battle still counted anyways, lost my team, and the potential for about 20 points.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country Canada

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Help

[CapitanRoyon]

Hello @thewhitegift 

Thanks for your report! 

It only happened once?

It  looks like you've lost internet connection during the battle.  The error message  relates to this.

Please make sure that you have stable internet connection before doing important battles,  to prevent this from happening.

Regards!

[thewhitegift]

No it's happened before, the connection is stable. I never got to fight, error popped during loading of the fight

[CEO_Rago]

Hey @thewhitegift,

I am sorry to hear that.

We had an Issue in the past with error Code 9.0 which has already been fixed by the studio.

Please do the following as it resolved this issue for the affected players from a year ago:

1. make sure your account is connected to Google Play

2. uninstall

3. make sure you have a strong WiFi (error code 9.0 doesn’t necessarily mean that you have a bad WiFi, but the message may have been caused by it in combination with other circumstances. Furthermore you have to have a strong WiFi for step 4., so it‘s better to check if everything is working the way it should)

4. reinstall (SWGoH will try to download all assets, don’t interrupt it!)

If this problem still occurs after you have done the suggested steps, please let us know.

Regards.