Forum Discussion

Re: editing squad causes game to disconnect from servers

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? stupat78
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 30/09/2024
What time did you see the bug? (HH:MM AM/PM) 14:30
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try and swap any club players into your team to do objectives or try and submit an sbc
What happens when the bug occurs? I get kicked out of ultimate team
What should be happening instead? I should be able to swap players in and out of my team, submit SBC

(CM: Edited to remove auto-generated copy of the report)

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editing squad causes game to disconnect from servers","moderationData":{"__ref":"ModerationData:moderation_data:7872148"},"body":"

Further info, the SBC issue only appears to happen when I try to use players in the SBC storage.

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@stupat78

\n\n

There is likely a problem player in your squad, check the following post, thanks.

\n\n

https://answers.ea.com/t5/Bug-Reports/Game-crashes-when-putting-a-player-in-my-squad/m-p/14088306#M2319

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I have tried to submit my squad now for Thurman sbc on ps5 and on the app but I get error message appearing when on ps5 and it says on app i didn’t sign out correctly but I did it doesn’t let me even use the app if i don’t sign out I can do the 77+ sbc so don’t see why i can’t get that submitted

Since last night i cant play UT i cant change any players or formation i get the \" There has been an error communicating with UT servers\"

Ive reset router uninstalled game and cant play any online games with UT, currently this is happening to me on PS5 but from what i gather this is not PS5 platform only!

What on earth is happening EA this should be top priority this has been happening nearly 24 hrs and you haven't even posted about it! this is happening to many players not just me.

DO you get why people rant and get upset on here when it seems you don't care about issues. i paid £99 GBP for this and cant play, Oh and guess what every other title i own on PS5 online works.

How about you update EADirect on twitter and Trello and tell us you are aware of this issue and working on it instead on blatantly ignoring us

I lose connection to the ultimate team servers whenever I try to submit an sbc

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When I attempt to submit the final squad for Aleix Garcia, the game tells me I am now disconnected to the server and kicks me to the home screen. I have tried on the web and phone app and neither works as well to complete the SBC.

Product: EA SPORTS FC 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? GETOUTMYGAME#515
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 30/09/2024
What time did you see the bug? (HH:MM AM/PM) 09:30 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i dont know
What happens when the bug occurs? i put a new player in my team and try to go back to the menu and my game crashes
What should be happening instead? it should let me change player and save the changes

‌

when i try to add/swap a player in my squad and try to go back to the menu it kicks me off back to the main menu it also doesn’t save my changes to the squad

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? tristan_lima007
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/1/2024
What time did you see the bug? (HH:MM AM/PM) 09:30
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? swap, camavinga for anybody on the bench start the game and you always get Error, communicating with the servers
What happens when the bug occurs? Get kicked out of ultimate team
What should be happening instead? Game should be starting and let me play with no issues

‌

Watch the video below, ive also been kicked out of ea servers when im about to win games too this is ridiculous for a game i spent $100 on.

have you found a fix to it it’s doing the same with me

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I’ve had this problem as well, red card for AKE then try to swap him and play a game and says error with ea services and kicks me out of ultimate team. Lets me play game mods like rush though.

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Its bin 4 day at least for me

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Hi, has this been fixed for you yet? It’s just started happening to me

thanks

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I have the same issue, if I try to make any changes at all to my team on Xbox it doesn’t save. It kicks me off saying the same message you get and when I load back in by team has gone back to how it was, the problem I have is I have a suspended player so i literally cannot play UT right now

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I have a suspended player in my squad and cannot do anything because I cannot remove him or any other player from my team","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-10-06T17:00:16.109-07:00","lastPublishTime":"2024-10-06T17:00:16.109-07:00","metrics":{"__typename":"MessageMetrics","views":492},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1750071246428":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1750071246428","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1750071246428":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1750071246428","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1750071246428":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1750071246428","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1750071246428":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1750071246428","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1750071246428":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1750071246428","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1750071246428":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1750071246428","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1750071246428":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1750071246428","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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