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Error code 40. Mod exchange

by nightmareshadows
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Error code 40. Mod exchange

★★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S9+
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 826-749-613
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Mod exchange not working. Force crash
Steps: How can we find the bug ourselves? Put a crappy mod on Hera then exchange it for a better one
Connection Type Wifi
Please select your region North America
Country United States

I was exchanging/assigning better mods to my characters when all of a sudden I got an error message. Right now it is consistently on Hera. The square mod. I have screen shots and I have cleared my cache, I have checked for phone updates, I have rebooted my phone.

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Message 1 of 4 (131 Views)

Accepted Solution

Re: Error code 40. Mod exchange

Hi @nightmareshadows and thanks for the report!

Based on the screenshots you provided, I'd say the game is giving you an error because you don't have enough credits to move that mod. Your first screenshot shows you having 1,501 credits, but that mod requires 3,000 credits to install.

Try earning some more credits and then moving the mod, and see if that helps!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

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Message 2 of 4 (118 Views)

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Re: Error code 40. Mod exchange

Hi @nightmareshadows and thanks for the report!

Based on the screenshots you provided, I'd say the game is giving you an error because you don't have enough credits to move that mod. Your first screenshot shows you having 1,501 credits, but that mod requires 3,000 credits to install.

Try earning some more credits and then moving the mod, and see if that helps!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 4 (119 Views)

Re: Error code 40. Mod exchange

EA Star Wars: Galaxy of Heroes Team

@GladOS-013 is spot on with his recommendation. After checking your account it looks like you were getting error code 40.0 because you didn't have enough Credits. We've now flagged this as a bug.

 

Message 3 of 4 (102 Views)

Re: Error code 40. Mod exchange

★★★★★ Newbie

Ahh. I did not realize but it didn't used to kick you off. It would just tell you insufficient funds. Found bug by not paying attention I guess.

Message 4 of 4 (81 Views)

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