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Re: Error code 3.0

by EA_MindTricks
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Original Post

Accepted Solution

Error code 3.0

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy 7+
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 931 475 449
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When I tried to join another guild the game said the guild was full then it said I needed to restart the game. When I restarted it gave me error code 3.0 and stops loading
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region
Country United states

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s7+
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 931 475 449
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When I tried to change guilds it it told me the guild was full, the it told me I needed to restart the game. When I restarted the game I got error code 3.0 each time it starts to load the cantinas. I have tried on 2 devices, tried deleting the cache, force stopping the game, turning the phone off and on, and deleting game and reinstalling it. Each time I get error code 3.0. If I do a clean install I can play the game as a guest up till I try to load my account from Google play. Please help me.
Steps: How can we find the bug ourselves? Start the game under my account
Connection Type Wifi
Please select your region North America
Country United states

Message 1 of 14 (397 Views)

Accepted Solution

Re: Error code 3.0

★★★★ Novice

Yes I can. Thank you very much for the help!!! I apologize for giving you the incorrect ally number on the post. Again thank you

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Message 5 of 14 (339 Views)

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Re: Error code 3.0

EA Star Wars: Galaxy of Heroes Team
Hi there, thanks for the report. I tried to locate your account with the Ally Code you provided but was unable to.

Can you please double check and provide the correct Ally Code?

Thanks.
Message 2 of 14 (372 Views)

Re: Error code 3.0

★★★★ Novice

931-476-449

89A1B682-4CC0-49B9-8F8E-CCB39EDE7A0C.png
Message 3 of 14 (358 Views)

Re: Error code 3.0

EA Star Wars: Galaxy of Heroes Team
Thanks for the reply. Can you please try again now and let me know if you can login to your account?

Thanks.
Message 4 of 14 (350 Views)

Re: Error code 3.0

★★★★ Novice

Yes I can. Thank you very much for the help!!! I apologize for giving you the incorrect ally number on the post. Again thank you

Message 5 of 14 (340 Views)

Re: Error code 3.0

★★★★ Novice
Hi did you ever get this resolved I have the same issue ally code 468-613-866.
Message 6 of 14 (264 Views)

Re: Error code 3.0

★★★★ Novice

Yes, they had to reset my account to clear error code. Somehow I got caught between two guilds and they had to manually place me back into my guild

Message 7 of 14 (255 Views)

Re: Error code 3.0

★★★★ Novice

Who did you get in contact with to reset it? Thanks 

Message 8 of 14 (249 Views)

Re: Error code 3.0

EA Star Wars: Galaxy of Heroes Team
@snuffy87 Your account should be fixed now as well. Please check and send me a PM if you encounter any further issues.
Thank you.
Message 9 of 14 (234 Views)

Re: Error code 3.0

★★★★ Newbie

Hello, 

 

I recently encountered the error code 3.0. 

 

I don't know my ally code, or player ID, because I never had to look it up before.

 

Since the game wont let me in I can't look it up, is there a way I can access that information outside of the game? 

Message 10 of 14 (146 Views)

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