Error after fleet battle

[Jrpanda82]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 6s
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 711-635-114
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After winning fleet arena I get the error message, forcing me to restart... And therefor recording no win.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country denmark

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 6S
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 711-635-114
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After winning in fleet arena, I get error message and it forces me to restart the game. Meaning I get no victory recorded...
Steps: How can we find the bug ourselves? No idea... Check picture uploaded.
Connection Type Wifi
Please select your region Europe
Country Denmark

‌

[EA_HighCommand · Accepted solution]

Hi @Jrpanda82 and thanks for the update, much appreciated!

The delay after the final kill is a good indicator for a lost or interrupted connection since the Victory or defeat screen comes up usually right away.

We've checked your account and our logs and couldn't find anything unusual. So most likely something interfered with your connection during that battle.

[EA_HighCommand]

Hi @Jrpanda82 and thank you for the report.

When exactly did this happen?

Usually, that kind of error message comes up, when you lost internet connection during a battle, so please make sure that you have a strong and stable internet connection when playing.

[Jrpanda82]

Happened just before I wrote the message yesterday. Right after killing the last enemy ship. First nothing happened, but after like 5 sec the error message showed.

Were like 2 meter away from my router, so my connection should be really strong. Nothing else seemed to lose the connection, thats the reason why I wondered... Could access forum right after.

[EA_HighCommand · Accepted solution]

Hi @Jrpanda82 and thanks for the update, much appreciated!

The delay after the final kill is a good indicator for a lost or interrupted connection since the Victory or defeat screen comes up usually right away.

We've checked your account and our logs and couldn't find anything unusual. So most likely something interfered with your connection during that battle.

[Jrpanda82]

Thx for the reply...
Something must have interrupted without I ever noticed then...