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Error When Starting Game

by Wagooigi
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Error When Starting Game

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Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 08G-P4-5671-KR
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? CaptRei
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. On starting game before entering any menus/lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. When starting game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 10.03.19 11.30 est
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I get an error when starting the game that says either their is an Origin Update available. When this occurs I have to quit out and restart Origin. This happens multiple times a day and I never see Origin update.
What should be happening instead? Game loads properly
Steps: How can we find the bug ourselves? Boot game

Error when starting game.  Get this or an error saying I am not connected to servers.  The servers one I can just left click and load the lobby.

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Accepted Solution

Re: Error When Starting Game

Community Manager

@Wagooigi Can you try reinstalling Origin and clearing its cache, then see if anything changes for you?

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Thanks. 

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Message 2 of 2 (72 Views)

All Replies

Re: Error When Starting Game

Community Manager

@Wagooigi Can you try reinstalling Origin and clearing its cache, then see if anything changes for you?

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Thanks. 

Message 2 of 2 (73 Views)

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