Error Code everytime I buy now off market

by jacobvienneau
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Original Post

Accepted Solution

Error Code everytime I buy now off market

[ Edited ]
★★★ Newbie

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Click to buy now anything at any price
What happens when the bug occurs? I click buy now on anything and I get error code and sent back to main menu. I can bid and do everything else. But can’t buy now without error
What do you expect to see? To get the card I buy now without error code
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
What is your gamertag/PSN ID?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

I haven’t seen or heard about this at all before 

Message 1 of 11 (830 Views)

Accepted Solution

Re: Error Code everytime I buy now off market

Community Manager

@jacobvienneau 

 

This is the negative escrow issue. Please contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png

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Message 3 of 11 (778 Views)

All Replies

Re: Error Code everytime I buy now off market

★★★ Newbie

Been reading about Negative Escrow and it sounds like my issue. I have no idea what to do or what it is 

Message 2 of 11 (805 Views)

Re: Error Code everytime I buy now off market

Community Manager

@jacobvienneau 

 

This is the negative escrow issue. Please contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png
Message 3 of 11 (779 Views)

Re: Error Code everytime I buy now off market

★★★ Newbie

I need help my gamer tag is PyRo9998 I am on Xbox I have a negative escrow. Please help me EA

Message 4 of 11 (757 Views)

Re: Error Code everytime I buy now off market

Community Manager

@PyRo9998 

 

Please see my post above yours for help with this.

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Message 5 of 11 (741 Views)

Re: Error Code everytime I buy now off market

★★★ Novice

I have the same bug. Contacted EA about this and they Couldn't help me with it. Said their "specialists" are working on it and it will be fixed. Not holding my breath lol.

Message 6 of 11 (712 Views)

Re: Error Code everytime I buy now off market

Community Manager
@Jutiratirillaa Thanks for hanging in there. The team is working on this and we're in the process of gathering account examples for the QA team for a fix. Although it didn't get fixed for you on the spot, contacting us and providing your information is helping everyone out in the community.
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Message 7 of 11 (690 Views)

Re: Error Code everytime I buy now off market

★ Novice

I opened a case and it’s still not working for me 

 

case number 67810132

 

see picture for error code

 

very frustrating 

 

phil 

 

 

Message 8 of 11 (638 Views)

Re: Error Code everytime I buy now off market

Community Manager

@Airphil23_45 

 

Please try contacting an advisor again so they can get this resolved. Thanks!

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Message 9 of 11 (607 Views)

Re: Error Code everytime I buy now off market

★★★ Newbie
@jacobvienneau Pekade help me
Message 10 of 11 (530 Views)