Error Code 2,002 Pre order duplicates without purchase. [ Edited ]

[YourBuddyGarrus]

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? In-Game Store & Crates
Summarize your bug Whenever I log in after the latest patch a error 2,002 message pops up and then after playing a round or rebooting the game I'll get the 2 pre order crates in my inventory dispite not pre ordering or buying anything.
What is your gamertag/PSN ID/EA Account name? YourBuddyGarrus
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 4/18/2018
What time did you see the bug? (HH:MM AM/PM) 7:00pm
In what game mode did the bug occur? Galactic Assault
What is your time zone? PST - GMT - 8:00
Steps: How can we find the bug ourselves? I do not know.
What happens when the bug occurs? I just boot up my copy of the game and then the message pops up a few seconds after it connects my account. After playing a round of any game mode or quitting the game and booting it back up the 2 Kylo Ren and Rey pre order crates appear in my inventory. It happens every time I log out and back into my account with the switch profile option in the main menu as well. This happens infinitely.
What do you expect to see? Nothing but challenge crates, and my daily log in crate.
Please select your region North America
AMD or Nvidia Model Number
‌Free credits are nice and all but, reporting this is the right thing to do.

[EA_Ataashi · Accepted solution]

Thanks for the confirmation @ModernScavenger :eahigh_file:

Any plans on what item you're going to spend the extra credits on? 

/Ataashi

[EA_Ataashi]

Hey @YourBuddyGarrus

That's a really weird issue 

Can I ask where and when you've purchased your copy of SWB2? Also, do you happen to have EA Access subscription active on your Xbox account?

/Ataashi

[YourBuddyGarrus]

@EA_Ataashi
I got a physical disc copy of the deluxe edition at game stop about a week before the progression overhaul, and no I do not have EA access. I have never purchased crystals or even used the ones I earned in game, and the only code I used was the deluxe edition code.

[zeroreaper20]

i am.also having this issue on pc and i bought my game digitally

[YourBuddyGarrus]

Here I recorded it happening.

https://youtu.be/DocpIbhai8E

[BAITness]

I am having this issue also, but I am on PC and ordered a digital copy. I keep getting the error message and more and more crates with duplicates. I have yet to play a game outside of tutorial and I have over 100,000 credits, all from duplicates.

Not sure what is going on.

[EA_Ataashi]

Hey everyone!

Thank you for all the reports and additional information. Studio has picked up the case already. I will let you know, once I get any updates about the fix 

/Ataashi

[ModernScavenger]

hi! i got the same issue! :o i hope its nothing serious

im on xbox one

and the issue started when i used prebonus key

[ModernScavenger]

any news about the patch or fix?

[ModernScavenger]

i know i already asked but any updates? maintenance didn't fix the problem pls any news at all?