August 2021 - last edited August 2021 by crinrict
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.78.58.1030
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? try to load a saved game
What happens when the bug occurs? The game appears to load but once it does i get a box that tells me The Game failed to load it is recommended to reload the game. Error Code 142:9a63747:c75c67bf9.
What do you expect to see? I expect to be able to play the game
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The latest patch on 8/24/21
I had to install the latest patch, so I did. Now when I load my saved game I get the message that the game failed to load and it is recommended that I reload the game. Error Code 142:9a63747:c75c67bf9. I closed the game completely, rebooted my computer, repaired the game and nothing helped. I am still getting the Error message. I took a screen shot and enclosed it here. If this has already been posted I apologize, I didn't see it.
Edit By Crinrict: Adjusted Title
August 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2021 - last edited August 2021
Hi Crin,
I hope I did this right. Here is the link to save game where I got the error message.
I want to note that I ultimately ignored the message and played anyway for a short time to see what would be wrong with the game. I saw nothing different. I was able to play with the same bugs as before but nothing different or new. From what I can tell, everything is the same, nothing is missing and although I only played for a short time I did not encounter any new problems.
I saved the game and went to do something else.
This morning I was curious to see if I would get the same error message with the new save from last night and I did not. I tried to load the previous save with the error message and the message was there. That is the file I am sending you.
it is all very odd, and I do not know why I got the error message.
If there is a problem please let me know and I will try again.
https://drive.google.com/file/d/1Nggp-H2Yf0vXb7ScmYGhZa--p3GNpYJ4/view?usp=sharing
August 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2021
Hi Crin,
I think I must have sent you the wrong file because I haven't played that family in years
I am playing in Henford-on-Bagley with the Jennings family. I will try to send the file again. I actually do not even have a saved game for that family, so I am not sure what went wrong.
Under the message it said OK, and I clicked on OK and just played. I can not load that save without getting the error message (the save was from August 24th) I installed the update and played last night and when I tried to load that game I got the message. I tried 3 or 4 times. I rebooted my computer and repaired the game and then tried again and still got the message. That is when I clicked ok.
This morning when I went to send you the file, I loaded that game again and I got the message, but when I loaded last nights save game I did not.
https://drive.google.com/drive/folders/1f1Ly4h6z4rRvUEE1Y74k8iCO3wsULuaI?usp=sharing
I hope that this is the right file.
I took another screen shot hopefully you will be able to see the error message.
August 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2021 - last edited August 2021
Hi Crin,
I'm sorry, I really don't mess with this much. I made the the link shareable.
https://drive.google.com/drive/folders/1f1Ly4h6z4rRvUEE1Y74k8iCO3wsULuaI?usp=sharing
Thanks for your help and patience with me.
August 2021
Hi @Jan_831
So I tested your save and I don't think I've seen an error code where you aren't booted back to the map.
I think the game kind recovers itself from the error and if you have no further issues, I wouldn't worry about it.
The game also throws an LE which I have attached.
I'll pass on your save.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2021
Hi Crin,
I am not having a problem with the game and have not gotten the error message with any saves since so I think I am good.
Thank you for your help and your patience.
December 2021
Im getting an error code when i load up my sims game and go into one houshold error code is Error code142:9a63747c:3ab7869f it says it recommends relaunching the game which i have done multiple times and same things happen. But if i go into the same saved game but choose a different household to play i dont get that error code. Thing is i only want to play that one household not the otheres im at 11 generations with it. Never used mods or anything just normal sims 4 expansion games. Tried to send a photo but it says its to big of a file.