Error Accessing HUT

[EA_Aljo]

@Jtbeast27 

Try deleting the personal saved data for NHL 23. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.

[Jtbeast27]

@EA_Aljo Did all that and it still doesn't let me in with the same error code.

[Jtbeast27]

@EA_Aljo Disregard my last message Thank you for the help

[EA_Aljo]

@Jtbeast27 

Just to make sure, are you saying deleting the personal saved data resolved this for you?

[JonnyBlaze325]

I've tried like five different team names. If it's truly this reason, instead of saying failed to retrieve data, it should say choose a different team name.

[EA_Aljo]

@JonnyBlaze325 

I agree it should say something different. Hopefully, that will be addressed soon. You can try adding some numbers to the end of your name. That should make it unique.

[samzackattack]

I just downloaded the game and I can’t get in ultimate team everytime I put my teams name in it loads and says error too retrieve data

[EA_Aljo]

Hello, @samzackattack 

Try using a different name. This error will happen when you choose a name that is already in use. Let me know what happens. Thanks!

[Smalls05153]

I keep having the same error accessing HUT. 

this is the code I keep receiving. 7EB770D25B9BF2C5-0000000000009999-FD38FOBCEA19BD3E

[EA_Aljo]

@Smalls05153 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!