Error Accessing HUT

[PaulieV31]

Product: NHL 23
Platform:PlayStation 5 Digital Edition
What is your gamertag/PSN ID? PaulieV
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to log into HUT
What happens when the bug occurs? error code 24DA13847FB7E401-0000000000009999-E32787611C218FE9
What do you expect to see? Access to HUT
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) Multiple times since about 8PM ET
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region. N/A
What is your game language? English

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Every time I try to enter HUT I receive error code 24DA13847FB7E401-0000000000009999-E32787611C218FE9 failed to retrieve data

I am connected to the internet and PSN

[EA_Aljo · Accepted solution]

Hello, everyone. This issue should now be resolved. Please reach out again if there are any other issues. Thanks!

[IIprevzzzII]

I cannot login on Hut even though i was playing 5 seconds before my account said error.

Its been almost 20min that i cannot enter hut 

please help me get in and play pls

[DTStratovarius24]

I'm having the same problem (on Xbox Series X), but I'm getting an error code anytime I try to go into HUT (this was after the game was stuttering with long pauses during game pauses or pauses in gameplay, then when the game finished, it wasn't filling in the menus.  I restarted the game, and got nothing but error codes trying to go into HUT.  I tried restarting the console, then uninstalling/re-installing, and even going to my wife's Xbox Series S to try to access my HUT.

The error code I seem to be getting a lot is:  24DA13847FB7E401-0000000000009999-e32787611CZ18FE9

[Zabo8613]

I also can’t get into hut on ps5 get a data retrieve error!

[c-s-k_c_t]

Same code same problem were you able to resolve the issue?

[lx3dEMONxl]

PS5

Played last night with no issues. Started today.

Happens after selecting mode from main menu, loading screen comes up, then error.

error attached

[Nickeclan]

I keep on getting the error code 24DA13847FB7E401-0000000000009999-E32787611C218FE9 on PS5. My internet is fine and I am connected to Playstation and EA servers. What do I do?

[Houges1925]

I can't get into my HUT at all today. I need help please

[TheMentall1998]

I have the same problem here, and same error code.

Same thing happens when I want to play in HUT.

[19a1e4aa2fc47005]

I’m getting this same issue