Engine Error Causing GPU to Hang

ASyrkle · September 2020

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RX Vega 56
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? ASyrkle
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. spectating a teammate
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. still spectating, scrolling on a menu on another monitor
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Unsure, a few
When did this happen? (dd.mm.yy hh:mm) 9/15/2020
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game completely freezes and affects all other desktop apps graphically with an engine error popping up.
What should be happening instead? The engine should not be crashing
Steps: How can we find the bug ourselves? Maybe while spectating and scrolling on another window on another monitor (while the game is still in focus). There seemed to be an error code with the message in the image linked below

‌

Engine Error.png This is the error message I got, the screen was stuck showing Apex frozen with this behind. I know this game has a weird bug where when you alt-tab it will sometimes maximize in windowed mode instead of fullscreen. I was NOT alt-tabbed when this happened, the game was still in focusmy cursor was just over another window (Discord in this case) scrolling through the channels of a server. When this happened it caused Discord to start artifacting similar to a bad overclock (my gpu is not overclocked) or as if the gpu was dying (I do not believe mine is, it is doing fine here and in every other game, Apex is the only one I've had issues with).

Please let me know if I can provide anymore information, I am not sure what else to include.