Endless Load Screen at Loadouts and Mods [ Edited ]

[Der_Einrenker]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11 Pro Max
OS Version 14.01
Ally Code: (Find it here: http://bit.ly/AllyCode ) 419-632-827
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Everytime I press on loadout or assign loadout an endless screen come up render game app unplayable (see picture 1). The same happens when i want to level a mod from x to 15. Then i got the rotating cursor (see picture 2).
Steps: How can we find the bug ourselves? Press the button "Loadouts"
Connection Type Mobile
Please select your region Europe
Country Germany

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Everytime I press on loadout or assign loadout an endless screen come up render game app unplayable (see picture 1). The same happens when i want to level a mod from x to 15. Then i got the rotating cursor (see picture 2).

I got the same on my iPad pro (iOS 14.01). Both iOS and the app are up to date.

Tried it also with bluestack. Same results for the loadout and mod problem.

[EA_UltraSlide · Accepted solution]

Hi @Der_Einrenker 

The team were looking into this further after your other report. This seemed to be caused by the name of one of your mods. "3PO und Chewie" has been renamed to "C3PO und Chewie". However as side effect 3 ß's to B's and 1 ö to an o in his other loadout names as they copuldn't be saved with original characters.

You shouldn't run into loading issues now.

[EA_UltraSlide]

Hi @Der_Einrenker 

We have been unable to reproduce this. We have run into no issues when upgrading mods, accessing or assigning loadout on several different iOS and also Android devices.

[Der_Einrenker]

Hmm. But I‘ll get these problems. Every time. On every device. @EA_UltraSlide And now. Without raising mods I can quit the game where I’ve spent a lot of money. 😱

[Der_Einrenker]

And I can’t sell any mod. Got the same error when I’ll try to raise a mod. 

[EA_UltraSlide · Accepted solution]

Hi @Der_Einrenker 

The team were looking into this further after your other report. This seemed to be caused by the name of one of your mods. "3PO und Chewie" has been renamed to "C3PO und Chewie". However as side effect 3 ß's to B's and 1 ö to an o in his other loadout names as they copuldn't be saved with original characters.

You shouldn't run into loading issues now.

[textexter111]

Hi 

@EA_UltraSlide 

i have the same problem, can you help me too?  At the Pic you can see my alli code 

[textexter111]

Hi 

@Der_Einrenker 

musste du etwas einstellen/löschen/deinstallieren oder hat EA das Problem so gelöst? 

Danke

Gruss

Tex 

[Der_Einrenker]

@textexter111 CG_Cum hat das gelöst.

[EA_UltraSlide]

Hi @textexter111 and thanks for reporting this.

I've let the team know you're also running into this issue. They are looking into it now.

[EA_UltraSlide]

Hi @textexter111 

This should be fixed for you now. Please let me know if you have any more trouble.