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End of season crates dissapeared (bug)

by Qmaster28
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Original Post

End of season crates dissapeared (bug)

★★★★ Novice

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung galaxy s10+
OS Version Android
What is your Player ID? Qmaster
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I was opening chests and only opend like 5 from my end of season rewards.and saw I had lvl 60 filled up and so i opend it and now all chests dissapeared and my push notifications keep spamming login to claim your rewards everytime i open and close the game.
Steps: How can we find the bug ourselves? Try it your self
Connection Type Wifi
Please select your region North America
Country United states

Please look into this 

Message 1 of 4 (183 Views)

Re: End of season crates dissapeared (bug)

EA Live QV Team

Hey @Qmaster28 thanks for reaching out. Sorry you're facing this issue. Can I get your Persona ID, found in Settings > About to look into this for you? Thanks!

Message 2 of 4 (163 Views)

Re: End of season crates dissapeared (bug)

★★★★ Novice

Everything u need should be in screenshot. Thank you.

Message 3 of 4 (155 Views)

Re: End of season crates dissapeared (bug)

EA Live QV Team

Hey @Qmaster28 thanks for providing your Persona ID. I've taken a look at your account and I can see that you claimed 4 crates for Season Reset on May 2nd and then the rest, 12 more crates, on May 4th followed by the rewards for reaching level 60. So it seems like you got everything, did you maybe start opening them one day and not get back to them until later? Regarding the notification, I'm not sure why that keeps triggering for you but if you're account is linked to email, Facebook or Google Play Games then it might be worth reinstalling?

Message 4 of 4 (141 Views)

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