Help us improve Answers HQ! Take Survey No, Thanks

Ecoworkshop Open but Cannot Start Projects

by Miryme80
Reply

Original Post

Accepted Solution

Ecoworkshop Open but Cannot Start Projects

[ Edited ]
★★★ Novice

I purchased the Ecoworkshop by saving Sim coins. My sims earn coins when they do tasks, so I saved 12,000 sim coins. I purchased the Ecoworkshop last week. I cannot start any projects. I am a member of a sims community in Facebook, and they tell me that there should be a star in the workshop that you tap to start projects. This isn't there. Also, after chatting to an EA support member over Facebook messenger, it seems that when I purchased the workshop I should have had an animated guide on how to use it. I didn't see this. As it stands I can't start any projects. It's not giving me any options to do anything. What can I do?

 

For The Sims Mobile

Message 1 of 10 (334 Views)

Accepted Solution

Re: Ecoworkshop Open but Cannot Start Projects

[ Edited ]
Hero

@Miryme80 Hi 😊

Thanks for the screenshot.


What level is your Workshop?

 

EcoWorkshop bug.png

 

 

You have 3728 tokens. You can use them to pay for Eco Workshop upgrades.

 

If you didn't get a tutorial, I would suggest you to watch @rachybop 's Eco Workshop walkthrough. 

 

 

 

There is more information about how the Eco Workshop works on the Eco Workshop Venue FAQ blog post and my post about Eco Workshop upgrades.

 

We hope this will help you unlock the Workshop. Please tell us how it goes.

 

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

View in thread

Message 6 of 10 (284 Views)

All Replies

Re: Ecoworkshop Open but Cannot Start Projects

Hero

Unfortunately this is an issue that we can't help you fix from the forums.

 

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 2 of 10 (314 Views)

Re: Ecoworkshop Open but Cannot Start Projects

★★★ Novice

Hi there 

 

Thank you for that. However, I have raised a case in game, and spoken to support via Facebook messenger, and I've just been told to create a new topic on the forums to raise the issue. I'm not sure what do do now? 

Message 3 of 10 (307 Views)

Re: Ecoworkshop Open but Cannot Start Projects

Community Manager

Hi @Miryme80

 

Players can be asked to join us on the forums when there's a bug as creating a bug report helps us track these issues so thank you for creating this thread and hanks for adding that screenshot. Standard smile Could you pop up another one that shows us what displays on your screen when you select the project tab please? It may help to get a visual on what you're seeing: 

 

TSM ecoworkshop.jpg

 

May I also verify which support team you connected with on Facebook please? Would you happen to have a link to their Facebook page?

 

Thanks, 

 

- EA_Lanna

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 4 of 10 (297 Views)

Re: Ecoworkshop Open but Cannot Start Projects

★★★ Novice

Hi there

 

Thank you 😊 I've taken a screen shot. I was also told that I should have had an animated guide on how to use the workshop when I purchased it. I didn't have that so I don't know what I'm doing.

 

Here is the link to the Facebook support I've been talking with on Facebook messenger:

 

https://www.facebook.com/EAHelpHub/

Message 5 of 10 (293 Views)

Re: Ecoworkshop Open but Cannot Start Projects

[ Edited ]
Hero

@Miryme80 Hi 😊

Thanks for the screenshot.


What level is your Workshop?

 

EcoWorkshop bug.png

 

 

You have 3728 tokens. You can use them to pay for Eco Workshop upgrades.

 

If you didn't get a tutorial, I would suggest you to watch @rachybop 's Eco Workshop walkthrough. 

 

 

 

There is more information about how the Eco Workshop works on the Eco Workshop Venue FAQ blog post and my post about Eco Workshop upgrades.

 

We hope this will help you unlock the Workshop. Please tell us how it goes.

 

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 6 of 10 (285 Views)

Re: Ecoworkshop Open but Cannot Start Projects

★★★ Novice

Hi there 😊

 

 

 

Thank you for your help. I tapped the button you pointed too. I saw there was a free thing to do as the workshop was at level 1. So I clicked that, and there are some changes in the workshop now, there are some colored bins now or something? I've attached a screen shot. Is this right? Can I start projects? I'll take a look at those walk throughs 😊

Message 7 of 10 (272 Views)

Re: Ecoworkshop Open but Cannot Start Projects

[ Edited ]
Hero

You're welcome @Miryme80

Yes, you should be able to start shifts at the Eco Workshop now to earn materials and work on projects.
Can you try to start a shift now?


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 8 of 10 (262 Views)

Re: Ecoworkshop Open but Cannot Start Projects

★★★ Novice

Hi there 😊

 

I've just tried and I've started my first shift! It's working!! Thank you so much for your help! 😊🤗❤️ xx

Message 9 of 10 (239 Views)

Re: Ecoworkshop Open but Cannot Start Projects

Hero
@Miryme80 You're welcome 😊 Glad we could help. Good luck with your projects!

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 10 of 10 (222 Views)
Twitter Stream