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Earned gear 12 missing from Ventress

by Bodimz
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Original Post

Accepted Solution

Earned gear 12 missing from Ventress

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9+
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 544454921
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Earned gear XII is not attributed to Ventress
Steps: How can we find the bug ourselves? Guild's chat history
Connection Type Wifi
Please select your region North America
Country Canada

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? GALAXY S9+
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 544454921
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Earned gear XII Ventress 19 hours ago but still showing at gear XI
Steps: How can we find the bug ourselves? The achievement appears in the automated achievement post in the guild's chat
Connection Type Wifi
Please select your region North America
Country Canada

Heroes_2018-11-05-08-08-23.jpgHeroes_2018-11-05-08-15-28.jpg

Message 1 of 5 (92 Views)

Accepted Solution

Re: Earned gear 12 missing from Ventress

EA Live QV Team

Hi @Bodimz and thank you for the report.

 

We've checked your account and there was indeed an issue with the server recognizing the upgrade correctly. We've sent you the missing gear piece so you can upgrade Asajj to gear XII again. Sorry for the inconvenience.

 

On a side note: For any missing item, rewards etc. you can always contact our Customer Support.

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Message 4 of 5 (66 Views)

All Replies

Re: Earned gear 12 missing from Ventress

Hi @Bodimz and thanks for the report. Wow, that's really strange! I just looked you up in-game through your ally code, and Ventress is still showing as Gear XI.

I assume you crafted the gear yesterday, installed it, and pressed the button to advance her from G11-G12? Did anything odd happen at that time?

Hopefully @EA_MindTricks can review the account history and see what happened to that gear and how something like this could occur!
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Message 2 of 5 (81 Views)

Re: Earned gear 12 missing from Ventress

★★★★ Novice

Nothing odd but it made me wonder how many times it happened before and me not noticing it. Gear XII would be something you notice missing right away... Wink 

Message 3 of 5 (77 Views)

Re: Earned gear 12 missing from Ventress

EA Live QV Team

Hi @Bodimz and thank you for the report.

 

We've checked your account and there was indeed an issue with the server recognizing the upgrade correctly. We've sent you the missing gear piece so you can upgrade Asajj to gear XII again. Sorry for the inconvenience.

 

On a side note: For any missing item, rewards etc. you can always contact our Customer Support.

Message 4 of 5 (67 Views)

Re: Earned gear 12 missing from Ventress

★★★★ Novice

Thank you for your quick help!

 

It seems related to the Bacta Gels I bought during Sunday that did not register 10 or 15, possibly ..  

Message 5 of 5 (55 Views)

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